Brooklyn West
Fredericksburg
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of delivering quality work while fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Manager's Assistant
Hotel Equities
Fredericksburg
06.2024 - Current
- Assisted in managing scheduling and staff assignments.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Facilitated communication between departments to improve service delivery.
- Maintained records of guest feedback and collaborated on improvement strategies.
- Contributed to training new staff on operational procedures and service standards.
- Kept equipment functional and supplies well-stocked to promote efficient operations.
- Assisted in menu design, and accurately providing new information to staff.
Banquet Captain
Hotel Equities
Fredericksburg
06.2024 - Current
- Oversaw banquet setup and breakdown to ensure smooth event execution.
- Trained and mentored staff on service standards and best practices.
- Monitored inventory levels for banquet supplies and reported needs to management.
- Facilitated communication between departments to enhance event coordination efforts.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Assisted in closing banquet event checks in CI/TY, while continuing training to ensure compliance.
Server
Hotel Equities
Fredericksburg
06.2024 - Current
- Oversaw daily operations to ensure high-quality guest service standards.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
Bartender
Parklane Tavern
Fredericksburg
04.2020 - 04.2024
- Maintained cleanliness and organization of bar area.
- Assisted in training new bartenders on procedures and recipes.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked while providing excellent customer service and monitoring guest’s alcohol consumption within fast-paced environment.
Server
Parklane Tavern
Fredericksburg
04.2020 - 04.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed orders and ensured timely delivery to customers.
- Collaborated with kitchen staff to maintain efficient workflow.
- Trained new servers on menu knowledge and service standards.
- Handled cash transactions and processed payments accurately.
- Operated POS terminals to input orders, split bills, and calculate totals.
Drug and alcohol consultant
New Dawn Drug Consulting
Fredericksburg
05.2016 - 10.2019
- Analyzed client needs to develop tailored consulting solutions.
- Audited company's legal documents to verify compliant policies and procedures.
- Assessed company operations for compliance with safety standards.
- Preformed DOT/NON-DOT drug and alcohol screenings
- Assisted in treatment plans and finding proper treatment facilities to ensure clients safety.
Education
Associate of Science - Nursing
Germanna Community College
Locust Dale, VA 01.2018 - 12.2019
Skills
- Scheduling management
- Inventory control
- Menu design
- Event coordination
- Time management
- Problem resolution
- Attention to detail
- Multitasking and organization
- Staff management
- Adaptability and flexibility
Timeline
Manager's Assistant
Hotel Equities
06.2024 - Current
Banquet Captain
Hotel Equities
06.2024 - Current
Server
Hotel Equities
06.2024 - Current
Bartender
Parklane Tavern
04.2020 - 04.2024
Server
Parklane Tavern
04.2020 - 04.2024
Associate of Science - Nursing
Germanna Community College
01.2018 - 12.2019
Drug and alcohol consultant
New Dawn Drug Consulting
05.2016 - 10.2019