Brooks Hagadorn
Roanoke
Summary
Results-driven account services specialist known for exceptional interpersonal skills and a commitment to enhancing customer satisfaction. Actively contributed to team success by managing inquiries and refining service strategies.
Overview
4
4
years of professional experience
Work History
Account Services Specialist
Robertson Marketing
Salem
04.2025 - Current
- Managed client inquiries to ensure timely and accurate responses.
- Assisted in developing marketing materials to enhance client communication.
- Participated actively in team meetings, discussing strategies for improving service levels for customers.
Account Services Intern
Robertson Marketing
Salem
06.2024 - 04.2025
- Assisted account managers in preparing client presentations and marketing materials.
- Researched new products and services to meet changing customer demands.
- Monitored industry trends related to the company's products and services.
- Supported sales team members to drive growth and development.
Sales Associate
Sunglass Hut
Roanoke
10.2021 - 04.2025
- Collaborated with team members to achieve daily sales targets.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in training new associates on customer service best practices.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor Of Arts (BA) - Communication With An Emphasis in Public Relations
University of Lynchburg
Lynchburg, VA05-2025
Skills
- Client communication
- Team collaboration
- Customer service
- Sales support
- Relationship management
- Strong interpersonal skills
- Inbound and outbound calling
Accomplishments
Member of ODAC Track and Field Championship Team 2021 and 2022
Timeline
Account Services Specialist
Robertson Marketing
04.2025 - Current
Account Services Intern
Robertson Marketing
06.2024 - 04.2025
Sales Associate
Sunglass Hut
10.2021 - 04.2025
Bachelor Of Arts (BA) - Communication With An Emphasis in Public Relations
University of Lynchburg