Results-driven account services specialist known for exceptional interpersonal skills and a commitment to enhancing customer satisfaction. Actively contributed to team success by managing inquiries and refining service strategies.
Overview
4
4
years of professional experience
Work History
Account Services Specialist
Robertson Marketing
Salem
04.2025 - Current
Managed client inquiries to ensure timely and accurate responses.
Assisted in developing marketing materials to enhance client communication.
Participated actively in team meetings, discussing strategies for improving service levels for customers.
Account Services Intern
Robertson Marketing
Salem
06.2024 - 04.2025
Assisted account managers in preparing client presentations and marketing materials.
Researched new products and services to meet changing customer demands.
Monitored industry trends related to the company's products and services.
Supported sales team members to drive growth and development.
Sales Associate
Sunglass Hut
Roanoke
10.2021 - 04.2025
Collaborated with team members to achieve daily sales targets.
Handled customer inquiries and resolved issues promptly and professionally.
Participated in training new associates on customer service best practices.
Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor Of Arts (BA) - Communication With An Emphasis in Public Relations
University of Lynchburg
Lynchburg, VA
05-2025
Skills
Client communication
Team collaboration
Customer service
Sales support
Relationship management
Strong interpersonal skills
Inbound and outbound calling
Accomplishments
Member of ODAC Track and Field Championship Team 2021 and 2022
Timeline
Account Services Specialist
Robertson Marketing
04.2025 - Current
Account Services Intern
Robertson Marketing
06.2024 - 04.2025
Sales Associate
Sunglass Hut
10.2021 - 04.2025
Bachelor Of Arts (BA) - Communication With An Emphasis in Public Relations