Brooks Jackson
Virginia Beach
Summary
Dynamic Information Systems Technician with a proven track record in the Navy, specializing in systems administration and delivering exceptional technical troubleshooting. Expert in enhancing network security and efficiency, evidenced by a significant improvement in system performance. Renowned for exceptional customer service and hardware maintenance skills, ensuring high satisfaction and optimal system functionality.
Overview
4
4
years of professional experience
Work History
Information Systems Technician
Navy
01.2022 - 01.2026
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Trained users on how to properly operate equipment and software programs.
- Installed, configured, and patched user hardware and software.
- Handled initial troubleshooting and escalation of service requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow and responded to technical support needs.
- Performed tests of functionality, security, and performance of different workstations and devices.
Education
Associate of Applied Science - Health Sciences
Western Governors University
Salt Lake City, UT01-2026
Skills
- Very good at handling and communicating with customers and coworkers
- Systems administration
- Networking issues
- Hardware and software support
- Network administration
- Network configuration
- Technical troubleshooting
- Hardware maintenance
- VoIP systems
- Network troubleshooting
- Computer maintenance
- Information security
Hobbies
I enjoy many hobbies, including: climbing, hiking/running, surfing, filmmaking, lifting weights, and watching Tennessee Volunteers sports. I also enjoy hobbies that work the brain, I am currently working on obtaining my associates degree from WGU, becoming certified in SEC +, and self education.
Timeline
Information Systems Technician
Navy
01.2022 - 01.2026
Associate of Applied Science - Health Sciences
Western Governors University
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