Bruce White
Arvonia
Summary
Claims Operations Manager with a proven track record in claims processing and data analysis. Skilled in regulatory compliance and team training, leading to improved operational efficiency and achievement of organizational objectives.
Overview
26
26
years of professional experience
Work History
Claims Operations Manager
USAA
Charlottesville
02.2000 - Current
- Trained staff on claims management systems and procedures.
- Analyzed claim data to identify trends and areas for improvement.
- Oversaw compliance with regulatory requirements in claims handling.
- Reviewed complex claims for accuracy and appropriate handling procedures.
- Audited claims processes for accuracy and compliance with regulations.
- Conducted performance reviews to evaluate individual and team performance.
- Maintained accurate records of all claim activities, including payments and correspondence.
Education
PLATINUM/PRO-LEVEL 3
I-CAR
Skills
- Claims processing and management
- Data analysis and compliance
- Regulatory oversight
- Customer service excellence
- Team leadership
- Effective communication
- Problem solving
- Vendor relationship management
- Staff training and development
Affiliations
Running, Hiking, Cycling, Antique Car Restoration
Timeline
Claims Operations Manager
USAA
02.2000 - Current
PLATINUM/PRO-LEVEL 3
I-CAR