Bryan Dantoni
Winchester
Summary
Experienced in facilitating training sessions for new employees, focusing on safety protocols and operational procedures. Developed comprehensive training materials to enhance understanding of warehouse operations, while coordinating hands-on workshops aimed at improving team skills and operational efficiency. Delivered annual compliance training to ensure adherence to company and industry standards, contributing to a well-informed workforce.
Overview
9
9
years of professional experience
Work History
Training Facilitator
Kohls Distribution Center
Winchester
02.2018 - Current
- Facilitated training sessions for new employees on safety protocols and operational procedures.
- Developed training materials to enhance understanding of warehouse operations and systems.
- Coordinated hands-on workshops to improve team skills and operational efficiency.
- Delivered annual compliance training for new and existing associates, ensuring adherence to company and industry standards.
Guest Service Leader
Pilot Flying J Travel Center
Winchester
08.2016 - 02.2018
- Supervised guest service team to maintain high service standards.
- Trained new employees on customer interaction and operational procedures.
- Assisted guests with inquiries and resolved issues promptly.
- Coordinated with vendors for timely delivery of products and services.
- Monitored cleanliness and organization of guest areas regularly.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Ensured compliance with health and safety regulations at all times.
- Developed promotional campaigns to increase sales and attract new customers.
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Maintained accurate records of transactions and sales data.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV05-2013
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MDSkills
- Employee training
- Training development
- Workshop facilitation
- Regulatory compliance
- Team leadership
- Conflict resolution
- Effective communication
- Presentation skills
- Time management
- Safety training
- Class preparation
- Trainer coaching
References
References available upon request.
Timeline
Training Facilitator
Kohls Distribution Center
02.2018 - Current
Guest Service Leader
Pilot Flying J Travel Center
08.2016 - 02.2018
High School Diploma -
Hedgesville High School
Bachelor of Science - Human Resources Management
University of Maryland Global Campus