Bryan Murillo Flores
Fogo De Chão
Alexandria
2
Languages
5
years of professional experience
Dedicated professional with solid experience in customer service and diverse roles across various industries. Demonstrated reliability through consistent punctuality and high standards, contributing to customer satisfaction and repeat business. Adaptable to new challenges, effectively understanding and addressing diverse customer needs in fast-paced environments.
Work History
Bartender/Restaurant Server
8 Months- Delivered attentive guest service, resolving drink requests and special accommodations promptly.
- Crafted cocktails, wine pours, and specialty beverages following recipe standards and presentation guidelines.
- Managed POS transactions, tab accuracy, and payment processing during high-volume service periods.
- Maintained stocked bar stations, replenishing liquor, mixers, glassware, and garnishes throughout service.
- Coordinated with servers and kitchen staff to support timely beverage delivery and table flow.
- Monitored alcohol service standards, verifying identification and supporting responsible beverage compliance.
- Prepared opening and closing bar setups, including sanitation, organization, and inventory checks.
- Trained new bartenders on service procedures, menu knowledge, and efficient bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Delivered attentive table service, accurately recorded orders, and coordinated timely food and beverage delivery.
- Refilled drinks, cleared tables, and maintained clean dining areas to support efficient guest turnover.
- Communicated special requests and dietary needs clearly to kitchen staff to reduce service errors.
- Processed payments accurately, balanced checks, and handled cash and card transactions with consistency.
- Supported team coordination during peak service periods to keep workflow organized and responsive.
- Applied menu knowledge to explain daily specials, ingredients, and preparation details to guests.
Banker
7 Months- Facilitated client account openings and management for checking, savings, and credit accounts to enhance customer satisfaction.
- Providing guidance on banking products such as loans, mortgages, and investment options.
- Identified and pursued opportunities to strengthen client relationships and effectively cross-sell banking services.
- Conducting financial needs assessments and offering appropriate solutions.
- Ensuring compliance with banking regulations and internal policies.
- Educated clients on digital banking tools and services to improve their overall banking experience.
- Educated clients on deposit accounts, lending options, and digital banking services.
Stocker
8 Months- Responded to customer inquiries, delivering detailed product information to enhance shopping experience.
- Facilitated team communication to ensure alignment and efficiency.
- Answered customer questions and provided detailed product information.
- Provided friendly greetings to customers and directed to requested products.
- Maintained effective team member communication.
- Interacted with guests in friendly and knowledgeable way.
Certified Trainer
9 Months- Maintained stocked stations with supplies and spices to ensure smooth kitchen operations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Monitored quality and rotated stock to ensure freshness of food and ingredients.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Restocked inventory and ingredients to support continuous kitchen workflow.
Barista
1 Year 10 Months- Listened to customer requests and crafted personalized beverages, enhancing customer satisfaction and driving repeat business.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction score.
- Engaged customers during busy periods, fostering a fun and positive atmosphere that encouraged return visits.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction score.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Trained new team members through respectful coaching and positive reinforcement, contributing to a cohesive and skilled team.
- Cleaned counters, machines, utensils, and seating areas daily.
- Consistently reported to work on time, contributing to team reliability.
Education
High School Diploma
No Degree - Biotechnology
Skills
Customer support
Alcohol service compliance
Customer service
Strong multitasking
Workflow efficiency
Performance improvement
Mixology techniques
Sanitation practices
Punctual and dependable
Highly reliable
Fast-paced service
Customer relationships
Languages
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Bartender/Restaurant Server
Fogo De Chão
02.2026 - CurrentRead More
Banker
Bank of America
02.2025 - 09.2025Read More
Stocker
Walmart
06.2024 - 02.2025Read More
Certified Trainer
&pizza
08.2023 - 05.2024Read More
Barista
Java Loco
09.2021 - 07.2023Read More
West Potomac High School
High School Diploma
Read More
Northern Virginia Community College
No Degree from Biotechnology
Read More