Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

BRYSEN THOMAS

Glen Allen,VA

Summary

Detail-oriented and results-driven Cybersecurity graduate from Old Dominion University with a B.S. in Cybersecurity and a minor in Criminal Justice. Recently worked as a Technical Analyst at Intact Technology, where I played a key role in developing and designing ServiceNow solutions, collaborating closely with developers on system configurations and supporting development initiatives. Skilled in problem-solving and passionate about delivering innovative solutions, I continuously enhance my technical expertise and certifications. Recognized for my adaptability, I excel in fast-paced environments and enjoy collaborating with development teams to tackle complex challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Systems Support Technician

Epic
05.2025 - Current
  • Ensured the smooth operation and maintenance of all IT systems, including workstations, servers, and network infrastructure.
  • Enforced a safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
  • Supported IT end-user concerns using various troubleshooting methods and root cause analysis to resolve issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Provided support to Autonomous Guided Vehicles (AGV's) within worksite.

Technical Analyst

Intact Technology
04.2023 - 04.2025
  • Configured, customized, and maintained the ServiceNow platform/instances to meet organizational needs.
  • Created, updated, and managed user roles, permissions, and groups to ensure proper access control.
  • Performed regular system health checks, updates, and patches to ensure the platform ran smoothly.
  • Tracked performance metrics and troubleshot any issues related to system performance and availability.
  • Responded to and resolved incidents and service requests related to ServiceNow.
  • Designed and developed custom applications, modules, and features within the ServiceNow platform.
  • Wrote scripts (e.g., Business Rules, Client Scripts, Scheduled Jobs) to automate workflows and tasks.
  • Tailored out-of-the-box ServiceNow features (forms, tables, fields, etc.) to meet business requirements.
  • Diagnosed, troubleshot, and resolved issues in custom code, scripts, and system processes.

IT Help Desk

Old Dominion University
11.2022 - 05.2023
  • Delivered comprehensive technical support to students, alumni, faculty, and staff across Old Dominion University, ensuring quick resolution of issues and maintaining high customer satisfaction.
  • Assisted in troubleshooting and resolving a wide range of hardware, software, and account-related issues, providing efficient solutions to members of the ODU community in a timely manner.
  • Supported the tracking and documentation of technical issues by logging all help desk interactions, ensuring accurate records and seamless follow-up for continuous improvement and accountability within the ITS Help Desk.

Cybersecurity Instructor

Startfield Inc
10.2022 - 05.2023
  • Collaborated with a cross-functional team to design, develop, and implement an innovative curriculum tailored for public school students, aligning with educational standards and fostering student success.
  • Partnered closely with project management to efficiently prepare and deliver projects, services, and resources to diverse school districts, ensuring timely and successful project execution.
  • Contributed to the creation of engaging, high-interaction activities aimed at maximizing student participation and retention, leading to improved learning outcomes and active classroom involvement.

Education

B.S. - Cybersecurity, Minor in Criminal Justice

Old Dominion University
Norfolk, VA
05.2023

High School Diploma -

Forest Park High School
Woodbridge, VA
05.2019

Skills

  • ServiceNow administration
  • Incident management
  • Software configuration
  • Scrum framework
  • Project Management
  • ITIL Foundations
  • Technical Support
  • Event Coordination Skills
  • Workflow configuration
  • Diagnostics and troubleshooting
  • Data analysis
  • Technical support
  • Cybersecurity
  • Hardware and software installation
  • JavaScript programming
  • Report generation
  • ServiceNow development

Personal Information

Title: ServiceNow Technical Analyst

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist Software Asset Manager (CIS-SAM)
  • ITIL Foundation Certification
  • Certified Application Developer (CAD)
  • DHS Trusted Tester (Section 508 Conformance)
  • Minimum Background Investigation (MBI)

Timeline

IT Systems Support Technician

Epic
05.2025 - Current

Technical Analyst

Intact Technology
04.2023 - 04.2025

IT Help Desk

Old Dominion University
11.2022 - 05.2023

Cybersecurity Instructor

Startfield Inc
10.2022 - 05.2023

B.S. - Cybersecurity, Minor in Criminal Justice

Old Dominion University

High School Diploma -

Forest Park High School

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