Burnell Williams, Jr.

• Operated kitchen equipment efficiently to ensure food quality and safety standards.
• Assisted in inventory management, maintaining accurate stock levels of ingredients and supplies.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Collaborated with team members to streamline food preparation processes and improve service speed.

• Assisted in maintaining inventory accuracy through regular audits and cycle counts.
• Provided customer support by addressing inquiries and resolving issues promptly.
• Collaborated with team members to optimize product placement on sales floor.
• Supported training of new associates on store policies and operational procedures.

• Provided exceptional customer service in fast-paced dining environment.
• Assisted with food preparation and ensured cleanliness of workstations.
• Managed customer orders efficiently using point-of-sale systems.
• Collaborated with kitchen staff to ensure timely food delivery.

• Managed inbound or outbound communications to effectively resolve customer inquiries and disputes.
• Utilized collection software to track account statuses and update payment arrangements.
• Collaborated with team members to identify trends in delinquent accounts for targeted follow-up strategies.
• Conducted skip tracing efforts to locate clients and recover outstanding debts efficiently.

• Prepared and served menu items following established food safety protocols.
• Maintained cleanliness and organization of workstations to enhance efficiency.
• Assisted customers with orders, ensuring a positive dining experience.
• Operated kitchen equipment safely and effectively to meet production demands.

Contacted customers of Portfolio Recovery Associates Group Inc. regarding outstanding debts to facilitate recovery of charged-off balances. Provided guidance and feedback to train representatives through peer coaching opportunities. Managed escalated calls and exercised settlement authority in accordance with company policies and procedures.