Byron Rios
Norfolk,VA
Summary
A dynamic Information Systems Technician with the US Navy, skilled in technical problem solving and user support services. Proven ability to manage extensive inventory and safeguard sensitive materials. All while ensuring optimal communication systems and managing multiple trouble calls. Recognized for exceptional adaptability, an unrelenting drive to achieve success, and strong interpersonal communication, consistently delivering results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Information Systems Technician
US Navy
01.2021 - Current
- Installed, configured, and patched user hardware and software.
- Managed high levels of call flow and responded to technical support needs.
- Safeguarded secret and top secret material
- Ensured that secure teleconferences and radio communications are functioning optimally
- Kept proper inventory of hundreds of classified materials, gear, and information
- Provided on-call support for critical issues related to secure radio communication.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Sales Associate
Kids Footlocker
10.2020 - 01.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
Cook
Jimmy Hula's
01.2020 - 04.2020
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Trained new team members on kitchen operations and safety protocols.
- Operated and maintained grills, fryers and other cooking equipment.
- Developed deep understanding of menu items and ingredients.
- Utilized problem-solving skills to address customer complaints.
Grocery Clerk
Winn Dixie
07.2019 - 12.2019
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Oakleaf Highschool
Jacksonville, FL06-2020
Skills
- Inventory Management
- User Support Services
- End-user training
- Technical Problem Solving
- Information security
- Troubleshooting
- Incident management
- Patch management
- Transmitter tuning
- Satellite communications
- Transmission monitoring
- Message logging
- Analytical skills
- Adaptability and flexibility
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Team coordination
- Hardware troubleshooting
- Time management abilities
- Antenna setup
- Clear speaking voice
- Safety protocol
- Electronic systems
- Public speaking
- Relationship building
- Professionalism
- Critical thinking
- Continuous improvement
- Member training
- Interpersonal communication
- Written communication
- Deadline adherence
- Materials handling
- Punctual and dependable
Timeline
Information Systems Technician
US Navy
01.2021 - Current
Sales Associate
Kids Footlocker
10.2020 - 01.2021
Cook
Jimmy Hula's
01.2020 - 04.2020
Grocery Clerk
Winn Dixie
07.2019 - 12.2019
High School Diploma -
Oakleaf Highschool
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