Cornell Williams
Sales Representative
Stafford,VA
Summary
Results-driven Account Manager with extensive experience in client relationship management, business development, and strategic account oversight. Skilled at cultivating long-term partnerships, optimizing service delivery, and ensuring client satisfaction in fast-paced environments. Demonstrated success in managing diverse client needs, driving operational efficiencies, and achieving revenue growth. Strong communicator who understands client goals and provides tailored solutions, while fostering seamless collaboration across internal teams. Committed to delivering exceptional service and adding value through proactive problem-solving and results-oriented strategies.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Service Representative
Geico
Fredericksburg, VA
05.2023 - Current
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Met or exceeded sales targets and metrics (98%) to contribute to overall sales goals and revenue of company.
- Maintained 91% conversion rate on new contacts by using persuasive communication skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM software to maintain detailed contact logs and account records.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Passenger Service Agent
Swissport USA
Dulles, Virginia
03.2023 - 06.2023
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Processed customer payments and enforced compliance with financial regulations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Stay At Home Dad
Williams Family
08.2018 - 03.2023
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Explained medical care options to help families make informed healthcare decisions.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Oversaw day-to-day activities
- Worked with wife to improve life choices and maximize benefits of programs.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
Inventory Manager
BDC
05.2018 - 03.2020
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Diminished accidents by identifying root causes for corrective action.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Utilized Microsoft Excel to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
DATA ENTRY
Pathways By Molina
09.2017 - 05.2018
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Evaluated source documents to locate needed information.
- Kept superb quality levels to prevent critical errors and support team performance targets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Coded and processed applications into required electronic formats.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately handled data entry for over 100,000 clients into company-based software.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Maintained energy and enthusiasm in fast-paced environment.
SURVEY RESEARCHER
Princeton Data Source LLC
11.2014 - 02.2017
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
- Recruited and screened over 25,000 potential participants.
- Coded data from participant interviews.
- Observed participants and recorded results.
- Created and implemented procedures to obtain required information and support research goals.
- Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Remained highly educated in various software packages by regularly attending training and webinars.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Passenger Service Agent
Air Wisconsin
01.2011 - 02.2015
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests for over 100 passengers per day.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Sales Representative
Comcast
10.2009 - 10.2013
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Organized sales paperwork, presented proposals and finalized contracts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Revitalized product revenues to increases of 10% through strong customer rapport.
Education
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Northern Virginia Community College
Woodbridge, VA 08.2014 - 06.2016
Skills
- Attention to detail
Data entry
Call Center Solutions
MS Office
Audio Teleconferencing
VOIP
High Speed Internet Access
ASCOM
Network Administration
Certification
COMPTIA SECURITY +
Timeline
Sales Service Representative
Geico
05.2023 - Current
Passenger Service Agent
Swissport USA
03.2023 - 06.2023
COMPTIA SECURITY +
03-2021
Stay At Home Dad
Williams Family
08.2018 - 03.2023
Inventory Manager
BDC
05.2018 - 03.2020
DATA ENTRY
Pathways By Molina
09.2017 - 05.2018
SURVEY RESEARCHER
Princeton Data Source LLC
11.2014 - 02.2017
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Northern Virginia Community College
08.2014 - 06.2016
Passenger Service Agent
Air Wisconsin
01.2011 - 02.2015
Sales Representative
Comcast
10.2009 - 10.2013
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