Erika Cortes-Zarco
Woodbridge,VA
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment to seek and maintain full-time position.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Regional Health Providers
06.2021 - Current
- Manage patient scheduling, check-in, check-out, and billing processes
- Utilize Office Ally for appointment scheduling and coordination
- Resolve unpaid and underpaid accounts by contacting patients
- Gather and organize patient information for billing and insurance purposes
- Maintain detailed office inventories and place supply orders
- Cross-trained in front-office procedures to provide support as needed.
Medical Assistant
Fair Ridge OB/GYN
11.2019 - 05.2021
- Support diagnostic and technical treatment procedures, including setting up medical equipment
- Coordinate office surgeries, confirming schedules with patients and preparing necessary forms
- Collect and interpret patient data for physician review
- Educate patients on medications, procedures, and care plans
- Promote office efficiency by managing charts, completing insurance forms, and assisting diverse patient needs
- Perform clerical duties, including word processing, data entry, answering phones, and filing.
Medical Assistant
Mount Vernon Internal Medicine
10.2013 - 10.2019
- Collect and process specimens for routine checks and diagnostic testing
- Direct patients to exam rooms, answer questions, and prepare them for physician examinations
- Document patient medical information, including blood pressure and weight
- Maintain sanitized and organized exam rooms and medical equipment
- Collaborate with medical and administrative staff to ensure a patient-focused and compassionate environment.
Sales Associate
OshKosh B'gosh
10.2013 - 10.2019
- Provide excellent customer service by welcoming, assisting, and recommending products
- Prepare merchandise for thesales floor by pricing and tagging
- Boost revenue by recommending accessories and complementary purchases
- Handle product returns with professionalism and maintain customer satisfaction
- Manage customer inquiries about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Healthcare Management
South University
01.2024
Associates of Applied Science - Medical Assisting
ECPI University
Manassas, VA08.2013
High School Diploma -
C.D. Hylton High School
Woodbridge, VA06.2011
Skills
- Technical Skills:
- EMR (Office Ally EMR, Athena EMR)
- MS Office (Word, Excel)
- Phlebotomy
- Autoclaving instruments
- OB/GYN procedures
- CPR
- Inventory Management: Order placement, stock monitoring
- Diagnostic testing: Specimen collection and processing
- Soft Skills:
- Patient-focused care
- Adaptable
- Payment collection and processing
- Medical Records Management
- Organization and Time Management
- Healthcare coding
- Understanding of medical ethics
- Multitasking Abilities
- Problem-solving
- Attention to Detail
- Interpersonal Skills
Timeline
Medical Assistant
Regional Health Providers
06.2021 - Current
Medical Assistant
Fair Ridge OB/GYN
11.2019 - 05.2021
Medical Assistant
Mount Vernon Internal Medicine
10.2013 - 10.2019
Sales Associate
OshKosh B'gosh
10.2013 - 10.2019
Bachelor of Science - Healthcare Management
South University
Associates of Applied Science - Medical Assisting
ECPI University
High School Diploma -
C.D. Hylton High School
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