Jonae Jordan
Leesburg
Summary
Proven achiever with a strong background in administrative and customer service roles, notably at Loudoun Medical Group. Excelled in time management and team collaboration, enhancing operational efficiency and customer satisfaction. Skilled in file organization and maintaining strict confidentiality, demonstrated by managing over 200 orders weekly with precision. a productive work culture.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
Loudoun Medical Group
09.2023 - Current
- Answered phone calls and responded to inquiries from clients, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Patient Services Coordinator
Virginia Oncology Associates
01.2023 - 09.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Managed and scheduled over 200 orders per week for cancer and hematology patients
- Managed and order the monthly supplies for the office
Reception Technician
CSL Plasma
04.2022 - 01.2023
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Reduced wait times for clients through efficient check-in processes, improving overall customer experience.
- Greeted all donors and those accompanying them upon arrival
- Updated all patient information and screened new as well as returning donors for donation of plasma
- Completed the screening process for all donors which included checking and recording their blood pressure, weight, and checking their blood for eligible protein and iron levels
Service Experience Representative
Nordstrom Rack
04.2021 - 04.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted in training new employees, ensuring a thorough understanding of company policies and procedures.
- Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
- Utilized unique selling tactics to demonstrate the benefit of applying for the store credit card to meet target sales goals
- Handled POS system transactions including credit,cash,exchanges,returns, and refunds to ensure seamless and accurate cash flow
- Counted cash sales from the previous day and logged the data into the computer system
- Prepared cash for the registers
- Balanced the safe daily, verified the deposits, and maintained paperwork and reports
Sales Associate
UGG
12.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Health Services Administration
Old Dominion University
Norfolk, VA05.2023
Skills
- Time Management
- Attention to Detail
- File Organization
- Team Collaboration
- Telephone Etiquette
- Scheduling appointments
- Multitasking and Organization
- Customer Service
Timeline
Administrative Coordinator
Loudoun Medical Group
09.2023 - Current
Patient Services Coordinator
Virginia Oncology Associates
01.2023 - 09.2023
Reception Technician
CSL Plasma
04.2022 - 01.2023
Service Experience Representative
Nordstrom Rack
04.2021 - 04.2022
Sales Associate
UGG
12.2019 - 08.2020
Bachelor of Science - Health Services Administration
Old Dominion University
Similar Profiles
Sheri GazesSheri Gazes
Accounts Payable Manager at Loudoun Medical GroupAccounts Payable Manager at Loudoun Medical Group
Melanie Abernathy StaimanMelanie Abernathy Staiman
Collections Program Assistant at Treasurer of Loudoun CountyCollections Program Assistant at Treasurer of Loudoun County
Jean AlpersJean Alpers
Nurse at INOVA Loudoun Medical CenterNurse at INOVA Loudoun Medical Center