Cadence Rickley
VNA Health Group
Fieldale,VA
1
year of professional experience
Dedicated professional with strong verbal and written communication skills. Experienced in creating a welcoming environment and ensuring positive guest interactions. Solid background in managing desk operations and customer service with ability to manage multi-line phone systems and maintain accurate records with a calm, friendly attitude.
Work History
Desk Receptionist
2 Months- Greeted and assisted visitors, ensuring a welcoming environment at reception.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meetings for healthcare professionals and patients.
- Maintained accurate records of patient inquiries and interactions in electronic systems.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Bank Teller
1 Year 2 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing timely and effective solutions to enhance satisfaction.
- Balanced cash drawer daily, identifying discrepancies and resolving issues promptly to maintain accuracy.
- Managed high-volume customer interactions in a fast-paced environment while maintaining professionalism and composure.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Server
1 Year 2 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Resolved guest complaints professionally, improving overall satisfaction and loyalty to establishment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed food and beverage orders efficiently, maintaining accuracy and promptness in service.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained new team members on menu items and service protocols, enhancing team performance.
Education
High School Diploma
- Honor Roll [All 3 years]
- Completed AP course in English classes
- Relevant Coursework: Personal & Business Finance
Skills
Welcoming demeanor
Scheduling appointments
Positive guest interactions
Positive and professional
Mail handling
Basic accounting
Verbal and written communication
Cash handling
Tech-Savvy
POS operation
Timeline
Desk Receptionist
VNA Health Group
04.2026 - CurrentRead More
Bank Teller
Central Savings Bank
01.2025 - 03.2026Read More
Server
Driftwood Bar and Grill
01.2025 - 03.2026Read More
Lord Botetourt High School
High School Diploma
Read More