Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caitlin Porter

Chesapeake,VA

Summary

Customs compliance professional who has passed the U.S. Customs Broker exam (April 2023) with over 8 years of experience managing cross-border trade operations. Currently serving as Customs Manager of Global Compliance for GE Vernova Electrification Software business, I am seeking to expand my impact within GE by supporting the developmental and implementation of regional customs strategies. I aim to leverage my expertise in classification, valuation, administration, and broker engagement to strengthen compliance, streamline processes, and drive continuous improvement in alignment with GE’s Global Customs Enterprise Standard.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customs Manager – Global Compliance

GE Vernova Electrification Software
01.2023 - Current
  • Research and advise on cosmetics industry topics including product safety, environmental and social awareness issues such as ingredient sustainability, GMOs, micro-plastics, and natural positioning.
  • Lead regional customs operations in alignment with GE Vernova’s Global Customs Enterprise Standard; ensure daily compliance for cross-border transactions, imports, and exports.
  • Primary liaison between internal stakeholders and customs brokers; oversee daily clearances, classification requests, and resolution of international trade issues.
  • Provide subject matter expertise on valuation, country of origin, and free trade agreement qualification, supporting PSCs, rulings, and ADD/CVD scope reviews between stakeholders and BPO Provider.
  • Maintain accountability for customs broker engagement: oversee SOPs, training, scorecards, KPIs, and support performance reviews.
  • Review pre- and post-shipment audits, including valuation, classification, and regulatory documentation review to mitigate risk.
  • Develop training and reference materials to strengthen compliance culture across the region; deliver internal training on customs processes and procedures.
  • Drive automation and process improvement initiatives to enhance data integrity, reporting, and regulatory alignment.
  • Partner with customs brokers, BPO, and internal GE departments to resolve trade issues and ensure audit readiness.
  • Support internal and external audits, customs requests for information, and petitions for relief.

Import Account Manager

John A. Steer Co.
01.2021 - 01.2023
  • Managed cross-border transactions for diverse clients, ensuring compliance with CBP, Partner Government Agencies, and international trade regulations.
  • Coordinated daily customs clearances and acted as liaison between importers, customs brokers, and freight forwarders.
  • Conducted classification, valuation, and origin determinations for complex commodities; filed PSCs and ADD/CVD entries.
  • Supported audits, recordkeeping, and regulatory responses, including CBP 28/29 inquiries.
  • Developed client SOPs and compliance guidance, helping transition accounts from transactional brokerage to strategic trade management solutions.
  • Reported KPIs, tracked compliance metrics, and supported continuous improvement initiatives in customs operations.

Import Account Manager

Rogers & Brown CHB
01.2018 - 01.2021
  • Executed daily import operations including ISF filings, entry summaries, and duty payments across multiple transportation modes.
  • Reviewed classification, valuation, and origin for shipments; ensured compliance with free trade agreements and regulatory programs.
  • Maintained meticulous recordkeeping for cross-border flows and supported pre- and post-entry audits.
  • Collaborated with overseas agents, freight forwarders, and customs brokers to resolve time-sensitive clearance issues.
  • Supported internal training and team development on Cargowise and AS400 systems.
  • Engaged with CBP and PGAs to resolve compliance issues and ensure audit-ready files.

Sales Account Manager

RPM Engineering
01.2017 - 01.2018
  • Coordinated global sourcing and transportation for custom-engineered components.
  • Prepared HTS classifications, country of origin documentation, and ensured compliance with import/export regulations.
  • Maintained vendor SOPs and supported customs recordkeeping obligations.

Administrative Assistant

Maritime Cargo Services
01.2009 - 01.2010
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Provide clerical support to other departments.
  • Assisted in import and export procedures and the processing of commercial documents. Knowledge and experience with NAFTA entries.
  • Assisted in classification of goods using Harmonized Tariff Schedule.

Education

Comprehensive Liberal Arts

Virginia Wesleyan College
Virginia Beach, VA
12.2016

Skills

  • Customs Broker & Freight Forwarder Engagement (SOPs, KPIs, Scorecards)
  • Audit Readiness & Recordkeeping Compliance
  • Cross-Functional Collaboration & Compliance Trainings
  • Global Customs Compliance

Accomplishments

  • Led successful onboarding of global trade management provider, coordination 20+ customs brokers and improving consistency of classification and customs operations practices.
  • Conducted internal training sessions for cross-functional teams, increasing compliance awareness and reducing esclations by 15%.
  • Implemented standardized Global Common Procedures that improved customs clearance cycle times and reducing shipment delays while also ensuring audit-ready recordkeeping.

Certification

  • Passed U.S. Customs Broker Exam (April 2023)
  • Customs Broker Exam Prep Course – Sandler, Travis, Rosenberg (October 2022)
  • Leadership Development Program – Rogers & Brown CHB (June 2021)
  • Experience in Microsoft Programs
  • Working Remotely

Timeline

Customs Manager – Global Compliance

GE Vernova Electrification Software
01.2023 - Current

Import Account Manager

John A. Steer Co.
01.2021 - 01.2023

Import Account Manager

Rogers & Brown CHB
01.2018 - 01.2021

Sales Account Manager

RPM Engineering
01.2017 - 01.2018

Administrative Assistant

Maritime Cargo Services
01.2009 - 01.2010

Comprehensive Liberal Arts

Virginia Wesleyan College

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Caitlin Porter