Caitlin Reynolds
Fairfield
Summary
Accomplished Pharmacy Technician with a proven track record in 340b Compliance and Drug Inventory Management. Demonstrates exceptional problem-solving and customer service skills, ensuring inventory accuracy and regulatory adherence. Recognized for diligence and reliability, with a commitment to enhancing pharmacy efficiency and patient care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Audit and Inventory Specialist
Blue Ridge Medical Center
02.2018 - Current
- Inputs prescriptions into the pharmacy software accurately, bills insurance, and resolves rejections made by the insurance company
- Counts medications after identifying if the prescription should be filled with 340b inventory or retail inventory
- Provides customer service in person and over the telephone
- Monitors the ordering of medications for prescriptions
- Manages inventory tasks such as daily cycle counts, weekly overstock returns to the vendor, removing outdated medications from the pharmacy shelves monthly, and prepares the pharmacy for an annual inventory count
- Performs all desk audits requested by third parties and communicates to fellow staff improvements to maximize third party reimbursement
- Performs 340b patient eligibility audits using the health center's EMR to search for referrals for 340b prescriptions written by outside providers, checks for up to date consultation notes, requests updated notes when needed, adds new medications to the patient's med list in the EMR, and corrects non eligible claims to ensure pharmacy compliance
- Corrects medicaid claims for in-house 340b prescriptions without the proper submission clarification code weekly to prevent duplicate discounts between medicaid and the manufacturer
- Performs 340b contract pharmacy audits by using 340b program management services such as Equiscript, Wellpartner, Pharmaforce, and Nuvem ensuring all medicaid claims are carved out
- Performs 340b drug diversion audits weekly using the Apexus tool
- Attends the 340b University conference and various webinars annually
Pharmacy Technician
Stoney Creek Pharmacy
02.2016 - 02.2018
- Accurately counted and labeled prescriptions with correct item and quantity
- Ordered medications daily to replenish pharmacy supply including scheduled 2 medications and OTC medications
- Input patient prescriptions into the pharmacy software and bill insurance resolving rejections received by the insurance
- Performed all inventory tasks such as weekly overstock returns, monthly outdated medication returns, and daily cycle counts
- Performed monthly scheduled 2 medication inventory counts
- Provided excellent customer service in person and on the telephone
Pharmacy Technician
CVS Pharmacy
05.2005 - 02.2016
- Accurately counted and labeled prescriptions with correct item and quantity
- Processed prescriptions efficiently into the pharmacy software, billed insurance and resolved rejections received from insurance
- Performed various inventory tasks such as daily cycle counts, weekly overstock returns, and pulled out of date medications off the shelf
- Performed monthly invoice reconciliation ensuring billing details were accurate
- Provided excellent customer service by answering the phone and helping patients in the store and solved customer problems
Education
High School Diploma -
Rockbridge County High School
Lexington, VA06-2005
Skills
- 340b Compliance
- Auditing
- EMR experience
- Prescription filling
- Drug Inventory Management
- Problem-solving skills
- Customer service skills
- Reliable
- Diligent
Accomplishments
Received Employee of the Month recognition in 2020 and 2024 for exceptional work in the 340b program
Certification
- Licensed as a Pharmacy Technician in the state of Virginia since 2006
Timeline
Pharmacy Technician/Audit and Inventory Specialist
Blue Ridge Medical Center
02.2018 - Current
Pharmacy Technician
Stoney Creek Pharmacy
02.2016 - 02.2018
Pharmacy Technician
CVS Pharmacy
05.2005 - 02.2016
- Licensed as a Pharmacy Technician in the state of Virginia since 2006
High School Diploma -
Rockbridge County High School
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