A focused and efficient business student seeking fast-paced, high-intensity work environments and leadership opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Navy Exchange
06.2024 - Current
Responded to customer requests for products, services, and company information.
Trained staff on operating procedures and company services.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Implemented and developed customer service training processes.
Sought ways to improve processes and services provided.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
Educated customers about billing, payment processing and support policies and procedures.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Lowes Home Improvment
03.2024 - 06.2024
Responded to customer requests for products, services, and company information.
Trained staff on operating procedures and company services.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Identified and resolved discrepancies and errors in customer accounts.
Increased efficiency and team productivity by promoting operational best practices.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
Maintained up-to-date knowledge of product and service changes.
Personal Shopper
Walmart
10.2023 - 03.2024
Worked productively with customers to meet order requirements and service expectations.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Stayed current on company offerings and industry trends.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Maintained current knowledge of evolving changes in marketplace.
Cashier
NEX
07.2023 - 08.2023
Maintained high customer service standards in high-volume, fast-paced environments
Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
Supported customers by offering advice, recommending tools, and upselling additional products
Assisted sales team by operating cash registers, tidying sales floor
Kept up to date on fashions and upcoming trends
Tracked all customer communications to ensure account accuracy and followed up on purchases as needed
Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
Conduct forecasting and analyze call center metrics to identify areas of need and ensure appropriate staffing levels based on projected call volume
Processed returns and refunds
Created a presentable and welcoming checkout area
De-escalated customer complaints and referred issues to management as required
Manage cash, credit card transactions, and refunds using point-of-sale tills
Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
Balanced average of $1,000 cash drawer on each shift with no discrepancies
Sandwich Artist
Subway
07.2021 - 05.2023
Maintained high customer service standards in high-volume, fast-paced environments
Train new hires on sales processes, customer service, and POS systems
Completed sales orders in-person and online
De-escalated customer complaints and referred issues to management as required
Processed returns and refunds
Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a overall increase in repeat business
Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
Kept store clean and well maintained at all times
Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
Measured and prepared food ingredients
Upheld safety and sanitation standards
Manage cash, credit card transactions, and refunds using point-of-sale tills
Rotate stock according to sell-by dates and keep accurate inventories
Educated customers on promotions and special offers to secure enrollments in customer loyalty programs
Sandwich Artist
Subway
06.2020 - 06.2021
Train new hires on sales processes, customer service, and POS systems
Completed sales orders in-person and online
De-escalated customer complaints and referred issues to management as required
Processed returns and refunds
Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a overall increase in repeat business
Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
Kept store clean and well maintained at all times
Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
Measured and prepared food ingredients
Upheld safety and sanitation standards
Manage cash, credit card transactions, and refunds using point-of-sale tills
Rotate stock according to sell-by dates and keep accurate inventories
Educated customers on promotions and special offers to secure enrollments in customer loyalty programs