Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Ziemba

Virginia Beach

Summary

A focused and efficient business student seeking fast-paced, high-intensity work environments and leadership opportunities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Navy Exchange
06.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Lowes Home Improvment
03.2024 - 06.2024
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.

Personal Shopper

Walmart
10.2023 - 03.2024
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.

Cashier

NEX
07.2023 - 08.2023
  • Maintained high customer service standards in high-volume, fast-paced environments
  • Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
  • Supported customers by offering advice, recommending tools, and upselling additional products
  • Assisted sales team by operating cash registers, tidying sales floor
  • Kept up to date on fashions and upcoming trends
  • Tracked all customer communications to ensure account accuracy and followed up on purchases as needed
  • Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
  • Conduct forecasting and analyze call center metrics to identify areas of need and ensure appropriate staffing levels based on projected call volume
  • Processed returns and refunds
  • Created a presentable and welcoming checkout area
  • De-escalated customer complaints and referred issues to management as required
  • Manage cash, credit card transactions, and refunds using point-of-sale tills
  • Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
  • Balanced average of $1,000 cash drawer on each shift with no discrepancies

Sandwich Artist

Subway
07.2021 - 05.2023
  • Maintained high customer service standards in high-volume, fast-paced environments
  • Train new hires on sales processes, customer service, and POS systems
  • Completed sales orders in-person and online
  • De-escalated customer complaints and referred issues to management as required
  • Processed returns and refunds
  • Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a overall increase in repeat business
  • Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
  • Kept store clean and well maintained at all times
  • Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
  • Measured and prepared food ingredients
  • Upheld safety and sanitation standards
  • Manage cash, credit card transactions, and refunds using point-of-sale tills
  • Rotate stock according to sell-by dates and keep accurate inventories
  • Educated customers on promotions and special offers to secure enrollments in customer loyalty programs

Sandwich Artist

Subway
06.2020 - 06.2021
  • Train new hires on sales processes, customer service, and POS systems
  • Completed sales orders in-person and online
  • De-escalated customer complaints and referred issues to management as required
  • Processed returns and refunds
  • Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a overall increase in repeat business
  • Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
  • Kept store clean and well maintained at all times
  • Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
  • Measured and prepared food ingredients
  • Upheld safety and sanitation standards
  • Manage cash, credit card transactions, and refunds using point-of-sale tills
  • Rotate stock according to sell-by dates and keep accurate inventories
  • Educated customers on promotions and special offers to secure enrollments in customer loyalty programs

Education

Business Administration

University of Arizona Global Campus
Chandler, AZ
12-2028

High school diploma -

Mount Vernon High School
Mount Vernon, VA
06-2020

Skills

  • Account updating
  • Complaint resolution
  • High-energy attitude
  • Microsoft Excel
  • Adaptability and flexibility
  • Time management
  • Administrative support

Timeline

Customer Service Representative

Navy Exchange
06.2024 - Current

Customer Service Representative

Lowes Home Improvment
03.2024 - 06.2024

Personal Shopper

Walmart
10.2023 - 03.2024

Cashier

NEX
07.2023 - 08.2023

Sandwich Artist

Subway
07.2021 - 05.2023

Sandwich Artist

Subway
06.2020 - 06.2021

Business Administration

University of Arizona Global Campus

High school diploma -

Mount Vernon High School
Caitlin Ziemba