Caitlin Ziemba
Virginia Beach
Summary
A focused and efficient business student seeking fast-paced, high-intensity work environments and leadership opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Navy Exchange
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Lowes Home Improvment
03.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
Personal Shopper
Walmart
10.2023 - 03.2024
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
Cashier
NEX
07.2023 - 08.2023
- Maintained high customer service standards in high-volume, fast-paced environments
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Supported customers by offering advice, recommending tools, and upselling additional products
- Assisted sales team by operating cash registers, tidying sales floor
- Kept up to date on fashions and upcoming trends
- Tracked all customer communications to ensure account accuracy and followed up on purchases as needed
- Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
- Conduct forecasting and analyze call center metrics to identify areas of need and ensure appropriate staffing levels based on projected call volume
- Processed returns and refunds
- Created a presentable and welcoming checkout area
- De-escalated customer complaints and referred issues to management as required
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
- Balanced average of $1,000 cash drawer on each shift with no discrepancies
Sandwich Artist
Subway
07.2021 - 05.2023
- Maintained high customer service standards in high-volume, fast-paced environments
- Train new hires on sales processes, customer service, and POS systems
- Completed sales orders in-person and online
- De-escalated customer complaints and referred issues to management as required
- Processed returns and refunds
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a overall increase in repeat business
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- Kept store clean and well maintained at all times
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
- Measured and prepared food ingredients
- Upheld safety and sanitation standards
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Rotate stock according to sell-by dates and keep accurate inventories
- Educated customers on promotions and special offers to secure enrollments in customer loyalty programs
Sandwich Artist
Subway
06.2020 - 06.2021
- Train new hires on sales processes, customer service, and POS systems
- Completed sales orders in-person and online
- De-escalated customer complaints and referred issues to management as required
- Processed returns and refunds
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a overall increase in repeat business
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- Kept store clean and well maintained at all times
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
- Measured and prepared food ingredients
- Upheld safety and sanitation standards
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Rotate stock according to sell-by dates and keep accurate inventories
- Educated customers on promotions and special offers to secure enrollments in customer loyalty programs
Education
Business Administration
University of Arizona Global Campus
Chandler, AZ12-2028
High school diploma -
Mount Vernon High School
Mount Vernon, VA06-2020
Skills
- Account updating
- Complaint resolution
- High-energy attitude
- Microsoft Excel
- Adaptability and flexibility
- Time management
- Administrative support
Timeline
Customer Service Representative
Navy Exchange
06.2024 - Current
Customer Service Representative
Lowes Home Improvment
03.2024 - 06.2024
Personal Shopper
Walmart
10.2023 - 03.2024
Cashier
NEX
07.2023 - 08.2023
Sandwich Artist
Subway
07.2021 - 05.2023
Sandwich Artist
Subway
06.2020 - 06.2021
Business Administration
University of Arizona Global Campus
High school diploma -
Mount Vernon High School
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