Hi, I’m
Caitlyn Bondi
Culpeper
Summary
Dynamic customer service professional with a proven track record at Target, excelling in conflict resolution and communication. Recognized for enhancing customer satisfaction and mentoring staff, I leverage my time management skills to drive team productivity. Adept at multi-tasking, learning new skills, and maintaining high standards, I thrive in fast-paced environments while delivering exceptional service.
Overview
8
years of professional experience
1
Certification
Work History
TargetCulpeper
Style Team Member
10.2021 - Current
Job overview
- Executed visual merchandising techniques such as window dressing and signage placement in accordance with corporate guidelines.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Processed returns and exchanges as needed according to company policies and procedures.
- Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
- Ensured all displays were neat, organized, and aesthetically pleasing.
- Greeted customers upon entering the store with a friendly smile and helpful attitude.
- Offered assistance throughout the store so customers could easily find what they need.
- Mentored new staff to enhance personal growth and increase productivity.
- Promoted loyalty programs to encourage repeat business.
- Resolved guest complaints in a professional manner.
- Provided excellent customer service throughout each call.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Martin's FoodCulpeper
Deli Associate
09.2020 - 10.2021
Job overview
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Provided accurate information about product ingredients upon request.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Adhered to company policies and procedures related to food handling processes.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Maintained cleanliness of deli area, including tables and counters.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Acquired new skills to support team and further accommodate customer needs.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Taco BellCulpeper
Service Champion
01.2019 - 09.2020
Job overview
- Provided excellent customer service by responding to inquiries promptly.
- Maintained records of sales transactions using POS systems.
- Stocked shelves with inventory items.
- Handled customer payments securely following cash handling protocols.
- Took orders from customers over the phone or in person.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Assisted in training new employees on operations and customer service standards.
- Adhered to company policies when dealing with difficult situations or customer complaints.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Worked with teammates and openly invited coaching from management team.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
Maple Tree FarmWarrenton
Haunted Hallows Makeup Artist
09.2017 - 10.2017
Job overview
- Designed custom makeup looks for specific characters or scenes.
- Troubleshot technical problems related to applying special effects makeups on set.
- Applied prosthetics, wigs, facial hair, and other elements to create realistic characters.
- Maintained an organized work area by cleaning tools and equipment after each use.
- Worked quickly under pressure while maintaining a high degree of accuracy in all tasks completed.
- Adapted quickly to last-minute changes in client requests or creative direction.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
Education
Culpeper County High SchoolCulpeper, VA
High School Diploma
05-2018
University Overview
- Bronze Award for Academic Excellence Recipient
- Psychology Club, President, 2016-2018
- Advanced Diploma Recipient
Adams State UniversityAlamosa, CO
Some College (No Degree) from Cellular And Molecular Biology
University Overview
- Tri Beta Biology Honor Society Club Member, 2019
- Participated in ASUCARES Volunteer Day at Monte Vista Cemetery, Fall Semester, 2019
Skills
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Quick learner
Affiliations
- Avid baker, frequently participating in local events or bringing in specialty goods for coworkers to enjoy
- Maintains a daily yoga practice
- Reading, whether it be a medical terminology textbook or a Stephen King novel
- Learning new languages (A2 German proficiency level)
Languages
German
Limited
Italian
Limited
Spanish
Limited
Accomplishments
- Taco Bell Maker 2020
- Target You Hero August 2023
- Target You Hero September 2024
Certification
- Diploma in Google Suite (via Alison.com)
- Master Microsoft 365: Essential Skills and Beyond Certificate (via Alison.com)
References
References available upon request.
Timeline
Style Team Member
Target
10.2021 - Current
Deli Associate
Martin's Food
09.2020 - 10.2021
Service Champion
Taco Bell
01.2019 - 09.2020
Haunted Hallows Makeup Artist
Maple Tree Farm
09.2017 - 10.2017
Culpeper County High School
High School Diploma
Adams State University
Some College (No Degree) from Cellular And Molecular Biology
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