Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Hi, I’m

Caitlyn Bondi

Culpeper
Caitlyn Bondi

Summary

Dynamic customer service professional with a proven track record at Target, excelling in conflict resolution and communication. Recognized for enhancing customer satisfaction and mentoring staff, I leverage my time management skills to drive team productivity. Adept at multi-tasking, learning new skills, and maintaining high standards, I thrive in fast-paced environments while delivering exceptional service.

Overview

8
years of professional experience
1
Certification

Work History

Target
Culpeper

Style Team Member
10.2021 - Current

Job overview

  • Executed visual merchandising techniques such as window dressing and signage placement in accordance with corporate guidelines.
  • Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
  • Processed returns and exchanges as needed according to company policies and procedures.
  • Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
  • Ensured all displays were neat, organized, and aesthetically pleasing.
  • Greeted customers upon entering the store with a friendly smile and helpful attitude.
  • Offered assistance throughout the store so customers could easily find what they need.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Promoted loyalty programs to encourage repeat business.
  • Resolved guest complaints in a professional manner.
  • Provided excellent customer service throughout each call.
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.
  • Leading and managing customer service teams to ensure achievement of customer service goals.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Martin's Food
Culpeper

Deli Associate
09.2020 - 10.2021

Job overview

  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Ensured that all food items were stored at appropriate temperatures according to health code standards.
  • Provided accurate information about product ingredients upon request.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Rotated product on shelves to ensure freshness and quality standards were met.
  • Adhered to company policies and procedures related to food handling processes.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
  • Maintained cleanliness of deli area, including tables and counters.
  • Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Acquired new skills to support team and further accommodate customer needs.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Taco Bell
Culpeper

Service Champion
01.2019 - 09.2020

Job overview

  • Provided excellent customer service by responding to inquiries promptly.
  • Maintained records of sales transactions using POS systems.
  • Stocked shelves with inventory items.
  • Handled customer payments securely following cash handling protocols.
  • Took orders from customers over the phone or in person.
  • Performed opening and closing duties such as cleaning counters or restocking supplies.
  • Assisted in training new employees on operations and customer service standards.
  • Adhered to company policies when dealing with difficult situations or customer complaints.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Worked with teammates and openly invited coaching from management team.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized.

Maple Tree Farm
Warrenton

Haunted Hallows Makeup Artist
09.2017 - 10.2017

Job overview

  • Designed custom makeup looks for specific characters or scenes.
  • Troubleshot technical problems related to applying special effects makeups on set.
  • Applied prosthetics, wigs, facial hair, and other elements to create realistic characters.
  • Maintained an organized work area by cleaning tools and equipment after each use.
  • Worked quickly under pressure while maintaining a high degree of accuracy in all tasks completed.
  • Adapted quickly to last-minute changes in client requests or creative direction.
  • Maintained counter hygiene standards with sanitized display units, tools and testers.

Education

Culpeper County High School
Culpeper, VA

High School Diploma
05-2018

University Overview

  • Bronze Award for Academic Excellence Recipient
  • Psychology Club, President, 2016-2018
  • Advanced Diploma Recipient

Adams State University
Alamosa, CO

Some College (No Degree) from Cellular And Molecular Biology

University Overview

  • Tri Beta Biology Honor Society Club Member, 2019
  • Participated in ASUCARES Volunteer Day at Monte Vista Cemetery, Fall Semester, 2019

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Time management
  • Quick learner

Affiliations

  • Avid baker, frequently participating in local events or bringing in specialty goods for coworkers to enjoy
  • Maintains a daily yoga practice
  • Reading, whether it be a medical terminology textbook or a Stephen King novel
  • Learning new languages (A2 German proficiency level)

Languages

German
Limited
Italian
Limited
Spanish
Limited

Accomplishments

  • Taco Bell Maker 2020
  • Target You Hero August 2023
  • Target You Hero September 2024

Certification

  • Diploma in Google Suite (via Alison.com)
  • Master Microsoft 365: Essential Skills and Beyond Certificate (via Alison.com)

References

References available upon request.

Timeline

Style Team Member

Target
10.2021 - Current

Deli Associate

Martin's Food
09.2020 - 10.2021

Service Champion

Taco Bell
01.2019 - 09.2020

Haunted Hallows Makeup Artist

Maple Tree Farm
09.2017 - 10.2017

Culpeper County High School

High School Diploma

Adams State University

Some College (No Degree) from Cellular And Molecular Biology
Caitlyn Bondi