Caitlyn E. Kozowyk
Jersey Mike's
Leesburg
2
Languages
1
Certification
5
years of professional experience
Work History
General Manager
1 Year 10 Months- Greeted customers and handled orders.
- Provided information about the store.
- Professionally answered phone calls, store inquiries, cater orders, call in orders.
- Maintained work ethic under pressured circumstances.
- Completed orders under a timely manner.
- Promoted Shift Lead + Core 4 + Raise + Promoted to assistant manager. + Promoted to general manager.
- Serve Safe Certification.
- Trained new crew members on store procedures, customer service standards, and corporate preparation techniques.
- Coached crew on POS transactions, order accuracy, and efficiency.
- Reinforced food safety, sanitation, and allergen handling practices across daily operations.
Instructor
1 Year 5 Months- Organized planned lessons for different skill classes.
- Time managed between 10 kids with one-on-one instruction.
- Instructed players on volleyball fundamentals, positioning, and game rules.
- Monitored player safety and enforced court conduct during practices and matches.
- Evaluated player performance and adjusted instruction to address individual progression.
- Coordinated equipment setup and maintained organized practice space.
Front Desk Coordinator
3 Years 3 Months- Greeted customers and handled their inquiries in a professional manner.
- Provided information regarding services, prices, and appointment scheduling.
- Maintained the reception area clean and organized.
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
- Processed payments for services rendered using the cash register system.
- Handled customer complaints in a timely and efficient manner.
- Scheduled appointments using an online booking system.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Followed up with customers after their visits to ensure satisfaction with the services they received.
Education
High School Diploma
Associate of Science - International Relations
Skills
4 Year Honors Spanish Student
Leadership and team building
Operations management
Customer relations
Staff management
Inventory control
Leadership positions in multiple school related activities
Public speaking
Microsoft office experience
Problem solving
Works well under pressure
Positive attitude
Strong communication skills
VOLUNTEER EXPERIENCE or COMMUNITY SERVICE
Loudoun County Fair - 2024 and 2025
- Managing money and tickets.
- Answering customer questions, concerns, and providing direction.
- Help with any additional set up
Certification
- Servsafe Food and Safety Certification
- Customer Service and Sales - Certified Specialist, NRF Foundation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Jersey Mike's
01.2025 - CurrentRead More
Instructor
Ida Lee Rec Center
01.2025 - 06.2026Read More
Front Desk Coordinator
Alya Salon & Spa
01.2022 - 04.2025Read More
Loudoun County High School
High School Diploma
Read More
Northern Virginia Community College
Associate of Science from International Relations
Read More