Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Gayle

Sandston

Summary

Accomplished Manager with a proven track record at GPM Investments (Fas-Mart), enhancing customer satisfaction and team productivity through effective leadership and decision-making. Skilled in customer service and complex problem-solving, consistently achieving goals within tight deadlines. Demonstrates exceptional verbal and written communication, contributing to significant improvements in workplace efficiency and employee engagement.

Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.

Hardworking and passionate job seeker with strong organizational skills eager to secure the position and help a team achieve company goals.

Overview

9
9
years of professional experience

Work History

Team Member

Sheetz
07.2024 - Current
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Manager

GPM Investments ( Fas-Mart )
01.2023 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled all bank deposits daily
  • Input sales data onto computer platform, as well as kept detailed records of all daily sales information.
  • Managed order placement and invoices .

Front Desk Secretary

Superior Tax Service
01.2019 - 03.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed confidential information securely by strictly following company protocols regarding sensitive documents.
  • Promoted a positive work environment through efficient task completion for both individual responsibilities and collaborative efforts with colleagues.


Seasonal Job : Ranging from January 27 to March 16, Yearly.

Team Member

Sheetz
03.2021 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Booking Secretary

Tiff & Johns Lawncare
09.2015 - 01.2019
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.


Education

High School Diploma -

Atlee High School
Hanover, Va
06-2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Verbal and written communication
  • Complex Problem-solving

Timeline

Team Member

Sheetz
07.2024 - Current

Manager

GPM Investments ( Fas-Mart )
01.2023 - 01.2024

Team Member

Sheetz
03.2021 - 01.2023

Front Desk Secretary

Superior Tax Service
01.2019 - 03.2023

Booking Secretary

Tiff & Johns Lawncare
09.2015 - 01.2019

High School Diploma -

Atlee High School
Caitlyn Gayle