Caleb Carter
Ashburn
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Data Center Technician
ByteDance
06.2023 - Current
- Assist with server troubleshooting servers and overseeing vendor work in datacenters
- Diagnosed and executed resolution for network and server issues.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Provide support to Vendors and escort throughout data halls
- Report environment of data halls to management
- Reboot server hosts.
- Identified and reported problem devices and replaced defective parts.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
IT Service Desk Intern
Fluence Energy
07.2022 - 06.2023
- Assist employees with technical issues to ensure productive work environment
- Troubleshoot any physical or network issues for employee equipment
- Address tickets in a timely manner
- Coordinate with team members to monitor employee onboardings/ off boardings and deactivate user accounts
- Procure user equipment and reset devices to be reissued.
Security Officer
First Coast Security
04.2018 - 01.2022
- Ensure the safety of individuals/ property on site of datacenters
- Document all threats and create reports
- Oversee control room and monitor cameras throughout the facility
- Supervisor duties including training/ managing team members, monitoring employees, and overseeing physical security for the entire building
- Troubleshooting equipment/ computers when needed.
Education
Bachelor of Science - Cybersecurity
George Mason University
Fairfax, VA03.2025
Associate of science: General Science -
Northern Virginia Community College
01.2021
Skills
- HTML/ Python
- Troubleshooting software and hardware
- Hardware diagnostics
- Computer hardware troubleshooting
- Data Center Operations
- Basic knowledge of networking
- Team collaboration
- IT support
- Data Entry
- Time Management
- Problem-Solving
- Remote Office Availability
Timeline
Data Center Technician
ByteDance
06.2023 - Current
IT Service Desk Intern
Fluence Energy
07.2022 - 06.2023
Security Officer
First Coast Security
04.2018 - 01.2022
Bachelor of Science - Cybersecurity
George Mason University
Associate of science: General Science -
Northern Virginia Community College
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