Cara Alton
Chesterfield
Summary
Dynamic and detail-oriented professional with experience at HCA Health Trust Supply Chain, excelling in order tracking and documentation. Proven ability to deliver exceptional customer service while ensuring HIPAA compliance and accurate insurance verification. Bilingual in Spanish, adept at fostering trust and communication in diverse environments.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Purchasing Assistant
HCA Health Trust Supply Chain
01.2024 - Current
- Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
- Followed up with suppliers to confirm receipt and delivery schedules.
- Maintained complete documentation and records of all purchasing activities.
Patient Service Representative & CCMA
Bon Secours
01.2021 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Hostess and Waitress
El Patron Mexican Restaurant
03.2016 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assistant Teacher
The Goddard School For Early Childhood Development
06.2019 - 02.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
CCMA -
Med Certs/Guild
Online 01-2022
High School Diploma -
Lloyd C Bird
Chesterfield, VA01-2017
Skills
- Order tracking
- Documentation skills
- Multitasking
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Appointment confirmation
- Vital sign monitoring
- Clinical documentation
- Electronic health records
- Telephone etiquette
- Injection administration
- Fluent in Spanish
Timeline
Purchasing Assistant
HCA Health Trust Supply Chain
01.2024 - Current
Patient Service Representative & CCMA
Bon Secours
01.2021 - 08.2023
Assistant Teacher
The Goddard School For Early Childhood Development
06.2019 - 02.2020
Hostess and Waitress
El Patron Mexican Restaurant
03.2016 - 07.2020
CCMA -
Med Certs/Guild
High School Diploma -
Lloyd C Bird
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