Detail-oriented IT Specialist with strong skills in network security, vulnerability assessment, SIEM technologies, and configuring networks. Proven ability to develop cybersecurity policies and ensure compliance, driving effective security protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Specialist
Northern Star Credit Union
Chesapeake
07.2024 - Current
Assisted in maintaining network security protocols and user access controls.
Conducted vulnerability assessments on web applications and network infrastructures.
Documented findings and provided detailed reports for remediation plans.
Configured network devices to ensure reliable connectivity across systems.
Reviewed compliance documentation to ensure regulatory adherence.
Analyzed security incidents to identify root causes and preventive measures.
Assisted in developing cybersecurity policies and procedures for compliance.
Monitored security systems for potential threats and vulnerabilities.
Managed user accounts and permissions in Active Directory environment.
Developed proactive approaches for mitigating potential threats using SIEM technologies.
Head Teller
Northern Star Credit Union
Portsmouth VA
03.2023 - 07.2024
Conducted regular audits of cash handling procedures for compliance.
Maintained confidentiality of customer accounts by adhering to security procedures.
Provided customer service by responding to inquiries and resolving complaints.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Managed day-to-day operations of the teller line including scheduling staff members.
Facilitated communication between teller line and bank management on operational issues.
Enhanced team cohesion and morale through effective leadership and motivational strategies.
Sales Representative
MarketSource
Chesapeake
06.2022 - 02.2023
Engaged customers to understand their needs and recommend suitable products.
Developed strong relationships with clients through effective communication skills.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Provided technical support for customers using the company's products or services.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.