Cameron Cooper
Pulaski
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Eager to expand my knowledge and skillset with JHI, a leading company that specializes in Customer Satisfaction in a different arena; House Siding/Fiber Cement Products.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express
09.2019 - 08.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues effectively.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Implemented hotel policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to enhance guest satisfaction and streamline service delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Landscaper
CP Landscape Specialist
05.2023 - 09.2023
- Implemented landscape layouts from company owner to enhance aesthetic appeal and functionality.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed seasonal maintenance tasks such as pruning, and mulching to promote plant health and longevity.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Removed debris and waste from outdoor areas.
Lifeguard
Randolph Park
06.2022 - 08.2022
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, administering first aid and CPR as needed.
- Conducted routine inspections of pool facilities and equipment for maintenance needs.
- Implemented training programs for new lifeguards on safety protocols.
Education
High School Diploma -
Pulaski County High School
Dublin, VA05-2023
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Complaint handling
- Verbal and written communication
- Clear communication
- Multitasking Abilities
- Teamwork and collaboration
- Active listening
- Multitasking
- Written communication
Timeline
Landscaper
CP Landscape Specialist
05.2023 - 09.2023
Lifeguard
Randolph Park
06.2022 - 08.2022
Guest Service Representative
Holiday Inn Express
09.2019 - 08.2025
High School Diploma -
Pulaski County High School