Summary
Overview
Work History
Education
Skills
Websites
Languages
Academic Projects
Timeline
Generic

Camila Calderon

Falls Church

Summary

Marketing & Communications Professional with 7 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Efficient and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Latin Concepts
Washington DC
02.2021 - Current
  • Worked with management to coordinate special functions and events.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Provided guidance to servers on proper etiquette when dealing with customers.
  • Provided exceptional service to high volume of daily customers.
  • Prepared various reports related to sales figures, employee performance for management review.
  • Trained new servers on menu items and restaurant standards.

Credentialing Specialist

Comtrix Healthcare Solutions
Aldie
02.2023 - 04.2023
  • Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
  • Hired employees and processed hiring-related paperwork.
  • Checked applications for missing information and organized all paperwork.
  • Completed enrollments into Medicaid, Medicare and private insurance plans.

Insurance Underwriter

Swiss Re Corporate Solutions
Bogota
04.2015 - 05.2019
  • Negotiated with customers regarding policy terms and conditions as needed.
  • Developed relationships with brokers, agents, and external partners who may refer potential customers.
  • Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Education

Master of Arts - Marketing Strategic

COLEGIO DE ESTUDIOS SUPERIORES DE ADMINISTRACIÒN
Bogota D.C., Colombia
12-2018

Bachelor of Arts Degree (B.A.), Business Administration -

SERGIO ARBOLEDA UNIVERSITY
Bogota D.C., Colombia
11.2014

MBA - Tracking in Human Resources

WASHINGTON STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Alexandria, Virginia

Skills

  • Microsoft Office Suite
  • Google AdWords
  • Google Analytics
  • Document Review
  • Report Generation
  • Insurance Procedures
  • Background Checks
  • Credential Verification
  • Employee Retention
  • Staff Motivation
  • Interpersonal and Written Communication
  • Customer-Focused
  • Media Relations
  • Strong Verbal Communication
  • Internal Communications
  • Schedule Coordination
  • Microsoft Office Proficiency
  • Event Planning
  • Branding
  • Marketing Automation

Languages

Spanish
First Language
English
Proficient (C2)
C2

Academic Projects

ComtrixWashington

Alcoholic beverage marketing plan (01/2017, 05/2017): Analyzes a new sugar-free alcoholic beverage. Examined product and brand. Analyzed Columbia's economy and customer behavior using market research. The brand's objective and vision and Colombia's social, economic, cultural, legal, and technical concerns informed the product's marketing stance.

Phylum Jewelry Brand Project (08/2017, 12/2017): Developed a communication strategy for a silver threads jewelry brand by defining the problem and opportunity, identifying the target audience, positioning, and planning communication objectives and execution. Created a marketing plan that included sales management, distribution management, and digital marketing with a strategic position aimed at product leadership.

Timeline

Credentialing Specialist

Comtrix Healthcare Solutions
02.2023 - 04.2023

Assistant Manager

Latin Concepts
02.2021 - Current

Insurance Underwriter

Swiss Re Corporate Solutions
04.2015 - 05.2019

Master of Arts - Marketing Strategic

COLEGIO DE ESTUDIOS SUPERIORES DE ADMINISTRACIÒN

Bachelor of Arts Degree (B.A.), Business Administration -

SERGIO ARBOLEDA UNIVERSITY

MBA - Tracking in Human Resources

WASHINGTON STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Camila Calderon