Camila Ortiz
Roanoke
Summary
Dynamic and compassionate professional with experience as a Certified Nursing Assistant at Springtree Health & Rehab. Proven ability to enhance patient care through effective communication and teamwork. Skilled in direct patient care and problem-solving, ensuring comfort and dignity while fostering positive relationships. Committed to delivering high-quality service in fast-paced environments.
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Brand Ambassador
American Eagle Outfitters, Inc
11.2023 - 02.2024
- Engaged customers through effective communication and product demonstrations.
- Assisted in maintaining visual merchandising standards to enhance store presentation.
- Collaborated with team members to execute promotional events and initiatives.
- Provided product knowledge training to new staff, improving overall service quality.
- Adapted quickly to changing priorities and store operations, ensuring a positive shopping experience.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Sales Associate
Belk Department Store
07.2024 - 04.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Processed transactions efficiently, ensuring a smooth checkout experience for customers.
- Collaborated with team members to achieve sales goals and improve store performance.
- Managed customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Demonstrated product knowledge to educate customers on features and benefits effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Certified Nursing Assistant
Springtree Health & Rehab
06.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Educated patients on basic health practices, promoting wellness and self-care techniques.
- Responded effectively to patient needs, demonstrating empathy and strong communication skills.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Northside High School
Roanoke, VAHigh School Diploma -
Virginia Western Community College
Roanoke, VABurton Center of Arts & Technology
Salem, VA05-2025
Skills
- Patient care
- AHA & CPR certification
- Reliable team player
- Direct patient care
- Basic life support
- Compassionate caregiver
- Teamwork and collaboration
- Time management
Certification
- CNA - Certified Nursing Assistant
- AHA & BLS Certification
- CPR
VWCC Scholarship recipient
Awarded CCAP to cover costs such as tuition and fees. To continue with the scholarship, students must complete 8 hours of community service by the end of the school term. As well as, keep a certain GPA (2.5+)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Springtree Health & Rehab
06.2025 - Current
Sales Associate
Belk Department Store
07.2024 - 04.2025
Brand Ambassador
American Eagle Outfitters, Inc
11.2023 - 02.2024
High School Diploma -
Northside High School
High School Diploma -
Virginia Western Community College
Burton Center of Arts & Technology