Camille Jackson
Richmond
Summary
Reliable and detail-oriented professional with 7+ years of experience in customer service, administrative support, quality control, and regulated environments. Proven ability to work independently, manage confidential information, and meet productivity goals. Strong communicator with excellent time management skills, making her well-suited for remote customer service, administrative, data entry, and compliance-focused roles.
Overview
8
8
years of professional experience
Work History
Visual Inspector
Civica
Richmond
09.2024 - Current
- Conduct detailed visual inspections of medications for safety and quality compliance.
- Accurately document inspection results and report discrepancies.
- Follow strict protocols in regulated environments requiring high attention to detail.
Front Desk Receptionist / Administrative Support
22nd Century Technologies
Henrico
05.2023 - 09.2024
- Provide front-line customer support via phone and email for the Department of Health Professions.
- Assist clients with license renewals, reinstatements, and application inquiries.
- Maintain confidentiality while handling sensitive records.
- Accurately document interactions and update databases.
- Managed multi-line phone system and routed calls efficiently to departments.
- Processed incoming mail and packages, distributing them promptly to staff.
- Coordinated meeting room bookings and prepared spaces for conferences.
Shift Supervisor
PLS Financial Services
Dallas
05.2022 - 05.2023
- Supervised daily operations and ensured compliance with company standards.
- Processed financial transactions and maintained accurate records.
- Trained new hires on systems and customer service expectations.
- Supervised daily operations and maintained workflow efficiency across the team.
- Trained new staff on company policies and customer service standards.
- Coordinated shift schedules to ensure adequate coverage and service levels.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored cash handling procedures to ensure accuracy and compliance with regulations.
Bank Teller
Wells Fargo
Dallas
11.2021 - 05.2022
- Assisted customers with transactions, account inquiries, and mortgage payments.
- Ensured accuracy, fraud prevention, and confidentiality.
- Processed customer transactions accurately and efficiently.
- Balanced cash drawer daily to ensure accuracy.
- Provided exceptional customer service and resolved inquiries.
- Educated customers on banking products and services.
- Maintained compliance with bank policies and regulations.
- Collaborated with team members to enhance operational efficiency.
- Monitored account activity for potential fraud or discrepancies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Auto Insurance Agent
AnMax Insurance
Dallas-Fort Worth
11.2019 - 06.2021
- Sold and serviced auto insurance policies while meeting underwriting guidelines.
- Managed billing and handled high-volume outbound calls.
Customer Service Representative
TeleTech
Ennis
11.2017 - 11.2019
- Provided phone-based customer support and payment processing.
- Met quality assurance and performance metrics.
Education
Cedar Valley Community College
El CentroSome College (No Degree) - Pharmaceutical Sciences
John Tyler Community College
Chester, VASkills
- Remote work readiness
- Independent task management
- Customer service
- Data entry
- Documentation accuracy
- Call center operations
- CRM systems
- Microsoft Office
- Google Workspace
- Confidential records
- Compliance
- Scheduling
- Admin support
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Visual Inspector
Civica
09.2024 - Current
Front Desk Receptionist / Administrative Support
22nd Century Technologies
05.2023 - 09.2024
Shift Supervisor
PLS Financial Services
05.2022 - 05.2023
Bank Teller
Wells Fargo
11.2021 - 05.2022
Auto Insurance Agent
AnMax Insurance
11.2019 - 06.2021
Customer Service Representative
TeleTech
11.2017 - 11.2019
Cedar Valley Community College
Some College (No Degree) - Pharmaceutical Sciences
John Tyler Community College