Camren Brown
Sterling
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Lidl US
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Team Leader
Wegmans
05.2018 - 08.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cross-trained and provided back up for customer service managers
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Recommend new device products, resulting in 22% increase in revenue in 2021
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Starbucks Barista
Target
03.2017 - 06.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Recommended products based on solid understanding of individual customer needs and preferences
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Education
General Studies
Northern Virginia Community
College
Annandale, VAHigh School Diploma -
Justice High School
Falls Church, VA06.2018
Skills
- Customer interaction
- Product line knowledge
- Inventory oversight
- Till counting
- Sales goal setting
- Microsoft applications
- Proficiency
- Staff Training
- Issue Resolution
- Inventory Accuracy
- Customer Experience
Timeline
Assistant Manager
Lidl US
09.2020 - Current
Service Team Leader
Wegmans
05.2018 - 08.2020
Starbucks Barista
Target
03.2017 - 06.2019
General Studies
Northern Virginia Community
College
High School Diploma -
Justice High School
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