Candace Floyd
Roanoke
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Team Lead
Cardinal Glass Industries, Inc.
Vinton
06.2023 - Current
- Lead team in daily production operations and workflow management
- Collaborate with other departments to streamline processes and improve interdepartmental cooperation.
- I inform and coach others on following proper quality and safety procedures
- I assign and complete work in an organized and balanced fashion, ensuring work is done in proper sequence and priority level
- I train operators and troubleshoot machine issues
- Collaborate with management to align team objectives with company goals.
Shift Supervisor
Starbucks
Roanoke
11.2019 - 05.2023
- In my role I was able to lead my team in operating a busy Starbucks location while exceeding goals
- I was responsible for assuring company policy and standards were followed, assigned roles and tasks, coordinated running breaks/lunches, coaches in the moment, maintained team morale, cash handling, ensured customer and partner needs were met, among many other tasks assigned to a supervisor.
- Maintained professional, yet friendly working relationships with my coworkers through compassion, mutual respect and my sense of humor.
Medical Billing and Accounts Receivable Clerk
Eggleston & Eggleston
Roanoke
04.2014 - 07.2015
- Processed patient and insurance payments.
- Billed insurance and worked with insurance companies to appeal and get claims approved.
- Assisted medical office staff with billing issues and questions.
- Took incoming calls to answer billing questions for patients.
- Made outgoing collection calls.
Childcare Provider
Roanoke
01.2013 - 04.2014
- Managed multiple schedules and household duties while providing stay-at-home care for my own children as well as intermittent full-time childcare for other families.
- Completed light housework when providing in-home care.
- Organized play groups.
Customer Care Representative
nTelos Wireless
Daleville
10.2010 - 12.2012
- Tier 2 Representative - responsible for supporting and helping Tier 1 representatives with advanced issues and payment arrangements.
- Took incoming phone calls in call center environment.
- Assisted customers with their account and billing questions and issues.
- Assisted customers with tech support for their phones and mobile internet devices.
- Nominated by coworkers for multiple Core Value Awards including, Teamwork, Loyalty, Ownership, and Customer First.
Counter Person/Delivery Driver
Fisher Auto Parts
Moneta
06.2006 - 07.2010
- Assisted retail and commercial customers at a sales counter and via telephone with purchases and returns.
- Looked up and located parts for cars, trucks, tractors, and boats.
- Responsible for all store inventory, inventory control, and returns.
- Provided parts delivery.
- Designed and set-up store displays.
- Drove company vehicle to deliver parts to commercial accounts.
Education
Medical Coding & Billing - Certificate
Virginia Western Community College
Roanoke, VAGED
Roanoke, VASkills
- Manufacturing experience
- Leadership Experience
- Time Management
- Attention to detail
- Organization
- Problem solving
- Effective communication
- Quality control
- Safety compliance
- Equipment troubleshooting
- Training and development
- Diversity and inclusion
- Workflow management
- Coaching and mentoring
- Inventory Control
- Accounts Receivable
- Customer service
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Team Lead
Cardinal Glass Industries, Inc.
06.2023 - Current
Shift Supervisor
Starbucks
11.2019 - 05.2023
Medical Billing and Accounts Receivable Clerk
Eggleston & Eggleston
04.2014 - 07.2015
Childcare Provider
01.2013 - 04.2014
Customer Care Representative
nTelos Wireless
10.2010 - 12.2012
Counter Person/Delivery Driver
Fisher Auto Parts
06.2006 - 07.2010
Medical Coding & Billing - Certificate
Virginia Western Community College
GED