Candice A. Shuler
Jonesville
Summary
Professional with strong background in care management, prepared to lead and inspire teams. Skilled in developing personalized care plans, ensuring compliance with healthcare regulations, and driving quality improvements. Known for fostering collaborative environment, adaptable to changing needs, and focused on delivering impactful results. Strong communication, problem-solving, and leadership abilities highly valued in this field.
Overview
16
16
years of professional experience
Work History
Lead Care Manager, Serious Mental Illness
Molina Healthcare of VA
10.2022 - Current
- Train and mentor Health Care Services (HCS) staff according to departmental standards.
- Evaluate team performance and recommend corrective action plans.
- Support strategy development for workload management and efficient case processing.
- Maintain a minimal caseload to ensure best practices and compliance.
- Participate in internal audits and communicate quality improvement opportunities.
- Serve as liaison to both internal and external stakeholders.
Care Manager, Long-Term Support Services
Molina Healthcare of VA
01.2018 - 10.2022
- Coordinated care for high-need members across behavioral health and long-term care.
- Conducted clinical assessments and monitored members’ progress toward outcomes.
- Developed care plans ensuring medical appropriateness and cost-effectiveness.
- Built strong provider and community relationships.
- Provided mentorship and leadership to care management team members.
Therapeutic Day Treatment Counselor
Family Preservation Services
08.2016 - 12.2017
- Delivered individual and group counseling services in educational settings.
- Supported therapeutic programming and crisis response during school hours.
- Participated in case reviews and offered clinical recommendations.
- Maintained strong partnerships with referral agencies.
Purchasing Clerk / Receptionist
County of Lee
12.2008 - 08.2016
- Managed departmental schedules and organized training sessions.
- Handled procurement logistics and resolved invoice discrepancies.
- Operated multi-line phone system and provided customer support.
- Maintained calm in sensitive and high-pressure situations.
Education
Master of Education - Counseling And Human Development
Lindsey Wilson College
Columbia, KY12-2018
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Columbia, KY12-2015
Skills
- Care coordination
- Quality control standards
- Service planning
- Training skills
- Case assessments
- Care planning
- Clinical documentation
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team collaboration
- Active listening
- Training and mentoring
- Employee supervision
- Self motivation
Timeline
Lead Care Manager, Serious Mental Illness
Molina Healthcare of VA
10.2022 - Current
Care Manager, Long-Term Support Services
Molina Healthcare of VA
01.2018 - 10.2022
Therapeutic Day Treatment Counselor
Family Preservation Services
08.2016 - 12.2017
Purchasing Clerk / Receptionist
County of Lee
12.2008 - 08.2016
Master of Education - Counseling And Human Development
Lindsey Wilson College
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
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