- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Exploring various forms of art, such as Drawng, Painting, and Writing, to nurture creativity and personal growth
Candice McDade
Manassas
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Executive Assistant to VP of SPE and Director of SOG
Nightwing
04.2024 - Current
- Provides direct support to the VP of SPE and Director and Executive Leadership of SOG
- Direct support to VP of NW Operations and NW Facilities; facilitated the relocation changes to NW facility employees
- Maintains and manages floor plans, seating arrangements, reservation system, stocking of IT Hardware within offices and cubicles, and creating new policies for the new reservation system for Nightwing Dulles Office
- Management of Complex calendar and scheduling requirements for Leadership and Executive teams
- Manage and maintain executives' and Leadership schedules, appointments and travel arrangements for both domestic and international travel
- Prepare and maintain expense reports for Leadership
- Supervise, coach and train staff
- Maintain relationships and supports departments, HR, Finance, Facilities, BD, Security and IT
- Assist SOG Business Development Team with obtaining new potential business opportunities from SAM.gov, GovWin and DACIS daily
- Coordinate and Drive key team activities: Staff meetings; All-hands meetings, LT Meetings, Program Review meetings, Annual and Monthly Events, Gate meetings etc
- Maintain and update Quarterly SPE and SOG Business Unit’s Organizational Charts, Program Charts and PoP updates
- Manage yearly LMS and Annual Ethics training for all employees
- Review and help create operating practices and implement improvements where necessary within Nightwing
- Assist in the Design and maintains databases such as the SOG RShare page
- Create and manage internal share drives to properly file pertinent information and documents
- Create and manage email distribution lists for more than 900+ employees
- Prepare and edit correspondence, communications, presentations, weekly reports and other documents
- File and retrieve documents and reference materials
- Conduct research, collect and analyze data to prepare reports and documents
- Record, transcribe and drive meetings
- Provides help desk services, support services and IT services
- Monitor, screen, respond to and distribute incoming communications
- Answer and manage incoming calls and emails
Executive Assistant to CPS-RBT
Raytheon Technologies
11.2018 - 03.2024
- Provides direct support to the Directors of CPS, HCM, RBT and Executive Leadership Team
- Liaise with internal staff at all levels (HR, Finance, Supply Chain, Contracts, etc.)
- Working with Ethics to become Ethics Ambassador
- Interact with external clients and customers
- Coordinate project-based work
- Review operating practices and implement improvements where necessary
- Prepare and maintain expense reports, Purchase Orders, Invoices, eReqs
- Prepare and edit correspondence, communications, presentations, monthly reports and other documents
- File and retrieve documents and reference materials
- Conduct research, collect and analyze data to prepare reports and documents
- Record, transcribe and drive meetings
- Provides help desk services, support services and IT services
- Design and maintain databases
- Create and manage internal share drives to properly file pertinent information and documents
- Create and manage email distribution lists for more than 900+ employees
- Monitor, screen, respond to and distribute incoming communications
- Answer and manage incoming calls and emails
- Receive and interact with incoming visitors
- Coordinate and Drive key team activities: Staff meetings; All-hands meetings, LT Meetings, Annual and Monthly Events, Gate meetings etc
- Maintain and update Business Unit’s Organizational Charts
- Manage yearly LMS and Annual Ethics training for all RBT employees
- Management of Complex calendar and scheduling requirements for Leadership and Executive teams
- Manage and maintain executives' and Leadership schedules, appointments and travel arrangements for both domestic and international travel
- Supervise, coach and train staff
- Maintains floor plans and seating arrangements for entire Herndon Office
- Maintain relationships and helps within departments: Finance, Supply Chain, Facilities, Creative Media, Security and IT
Dispatch and Logistics Coordinator
AmeriSource Bergen World Courier Inc.
08.2016 - 11.2018
- Provides Direct Support and Assistance to the Manager
- Coordinates the Calendar and Meetings for the Manager and Employees
- Communicates, Prioritize and completes projects, orders and communications with Domestic and International Colleagues and Clients in All Levels of the Organization through phone, email, Skype, and World Star Software
- Implemented new procedures for logging Airline Cost Savings, Daily and Monthly supplies used to transport Biopharma products
- Created Templates that are used for all Direct to Patient and Cell and Gene Therapy Patients and jobs
- Handle all Invoices and payments from and for World Courier Agents and both Airline locations at Dulles International and Reagan Airport
- Office Point of Contact for all staff in the different levels of the Organization related to the office operations, Airline procedures and operations (EXIM), office policies, and resolves all issues or questions that pertain to Airlines, jobs, invoices, drivers, Scheduling, client operations etc
- Excellent Skills in Research, Writing and all facets of communication
- Very self-motivated, organized, resourceful, flexible, detail oriented, multitask driven, and thrives in a Challenging and fast paced work environment
- Ability to make quick, and sound decisions and judgments that can affect important, lifesaving and costly jobs
- Collects, and prepares research and materials used in Trainings, meetings, CAPA’s, Clients
- Utilize the company's computerized system to input and dispatch freight shipments coming in or going out domestically or internationally, and Local pickup and Delivery Jobs (EXIM)
- Contact Truck Coordinators, Contractors, Drivers and Brokers in effort to route freight/Shipments and provide pertinent information regarding freight shipments
- Meet traffic and distribution cost standards by monitoring expenses, implementing cost-saving actions
- Create proper packaging for specific commodities based off the Export and Import rules and regulations
- Maintain temperature logs with shipments to avoid temperature excursions and to maintain the usage of the commodities until it reaches its destination
- Safely use Dry Ice, Liquid Nitrogen, and Gel packs to maintain shipments
CAE (Technical Customer Account Executive) Tier 2 Technical Support
Comcast
06.2006 - 08.2014
- Responsible for supporting the National Sales team on all pre and post order account management
- Maintain Team Lead in the absence of Supervisor and handle all escalated calls between the customer and retention representatives when needed
- Work closely with Sales, Support and other technical teams
- Communicates in a courteous manner with internal and external customers
- Provide customer facing support to Commercial and Residential customers
- Determines the appropriate solution, based on diagnosis and execute the most logical fix providing verbal instruction to customers at a level of detail commensurate with customer knowledge and experience
- Identify customer LAN issues
- Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration)
- Troubleshoots customer Email issues such as delivery problems, client configuration, and DNS problems
- Activate, configure, and use of Web space service
- Provide, verify, and/or modify network settings (TCP/IP)
- Reset and/or re-provision customer modem
- Obtain, provision, add, or delete multiple IP addresses
- Checks for outages by reviewing outage page for known problems and/or checks router
- Notify the appropriate parties and advise the customer accordingly
- Document details of customer interaction and record appropriate information in database
- Dispatch service call or assigns to TSR2 for advanced troubleshooting
- Meet or exceed business goals (metrics)
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
- Efficiently, effectively diffuse escalated situations in a courteous manner
- Managed and maintained day to day functions of more than 60+ technicians on a daily basis
Education
M.A - Legal Studies
American Public University
B.A. - English: Literature and Language
Morgan State University
05.2005
Skills
- Microsoft Office Suite [Word, Excel, PowerPoint, Outlook, Teams, 0365]
- SharePoint Collaboration Tools
- Expense Management
- SAP Concur Expertise
- High-Level Executive Assistance
- Operational and Facilities Support Services
- Collaborative Team Leadership
- Dependable Professional
- Analytical Problem-Solving
- Trustworthy Professional
- Workplace Efficiency Management
- Effective Problem Solver
Accomplishments
- Awarded bonus in recognition of managing the addition of more than 400 staff members from one location to another company office location on two separate occasions.
- Collaborated with team of 6 in the development of new Policies and Procedures.
- Created and maintain Distribution lists of over 900+ employees.
- Collaborated with team of 3 to create and maintain internal database, sharedrive and sharepoint.
Clearance
Yes
Affiliations
- Sigma Tau Delta International Honors Society - Pi Upsilon Chapter
Awards and Certifications
- Six Sigma Specialist
- 9 Bonus Achievement Awards - Collaboration, Trust and Accountability
- 11 Peer Awards - Respect, Accountability and Collaboration
- Ivan L. Johnson Award for Service
- Edgar Allen Poe Award for Writing
Interests
Timeline
Executive Assistant to VP of SPE and Director of SOG
Nightwing
04.2024 - Current
Executive Assistant to CPS-RBT
Raytheon Technologies
11.2018 - 03.2024
Dispatch and Logistics Coordinator
AmeriSource Bergen World Courier Inc.
08.2016 - 11.2018
CAE (Technical Customer Account Executive) Tier 2 Technical Support
Comcast
06.2006 - 08.2014
B.A. - English: Literature and Language
Morgan State University
M.A - Legal Studies
American Public University
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