Candice Shortt
Virginia Beach
Summary
Diligent Medical Receptionist with a proven track record at TPMG, adept in front desk operations and maintaining HIPAA compliance. Expertise in enhancing patient satisfaction through efficient appointment scheduling and robust reminder systems, significantly reducing no-shows. Demonstrates exceptional telephone etiquette and a commitment to patient confidentiality, embodying both hard and soft skills essential for healthcare excellence.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
TPMG
06.2019 - 02.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Maid
Molly Maid
03.2012 - 07.2017
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Certified Clinical Medical Assistant -
Tidewater Community College
Virginia Beach, VA01.2019
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.2009
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA guidelines
Timeline
Medical Receptionist
TPMG
06.2019 - 02.2021
Maid
Molly Maid
03.2012 - 07.2017
Certified Clinical Medical Assistant -
Tidewater Community College
High School Diploma -
Princess Anne High School
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