CANDRA HAMMONDS
Virginia Beach
Summary
Account manager with a strong track record at Alorica Inc., specializing in customer retention and conflict resolution. Expertise in CRM systems and data security compliance, leading to improved response times and heightened customer satisfaction. Focused on delivering exceptional service and innovative billing solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager Care/Debt Collection Specialist
Alorica Inc. (Barclays)
Virginia Beach
01.2021 - 01.2026
- Negotiated payment arrangements while ensuring compliance with financial regulations and company policies.
- Resolved complex billing disputes to enhance customer satisfaction and retention.
- Handled high-volume inbound and outbound calls for credit card inquiries.
- Utilized de-escalation techniques to effectively address issues for distressed customers.
- Explained account service fees and options to support informed customer decisions.
- Consistently exceeded performance metrics in call handling and quality assurance.
- Improved response time by over 30% through efficient case management.
- Maintained accurate documentation within Salesforce CRM systems.
Activity Center Assistant Leader
City of Virginia Beach Parks & Recreation
Virginia Beach
06.2016 - 01.2021
- Coordinated activities and communicated program information clearly and effectively
- Provided customer service to parents and community members, enhancing program engagement
- Addressed concerns with empathy and professionalism while ensuring safety and program compliance
- Managed documentation, daily reporting, and attendance tracking, ensuring program compliance
- Collaborated within a team-oriented environment to support community programs
Volunteer (Member Services Representative))
City of Norfolk
Norfolk
04.2015 - 09.2015
- Facilitated youth education programs and offered computer literacy assistance, empowering participants with essential skills.
- Streamlined community center operations, enhancing patron support for program inquiries.
- Provided clerical support through efficient phone handling and precise data entry, improving service delivery.
Pharmacy Technician
Walmart Pharmacy
Chesapeake
04.2007 - 03.2009
- Processed prescriptions and maintained patient records to ensure compliance with accuracy standards.
- Managed inventory control while ensuring compliance with safety procedures.
- Educated customers on medication usage and provided ongoing support.
- Assisted customers with insurance billing and resolved service-related inquiries to enhance customer satisfaction.
- Built strong customer trust through clear communication and professional interactions.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VA06-2003
Skills
- Account management verification
- Customer support
- Retention strategies
- Conflict de-escalation
- Billing solutions
- Technical issue resolution
- Call handling expertise
- Telecom guidance
- CRM proficiency
- Data security compliance
- Proficient in Microsoft Office Suite
- Reporting expertise
- Collaborative teamwork skills
- Effective communication abilities
- Relationship management skills
- Customer satisfaction
- Data entry
Certification
• Valid Driver’s License
• Pharmacy Technician License
• Pharmacy Technician License
References
Available Upon Request
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Account Manager Care/Debt Collection Specialist
Alorica Inc. (Barclays)
01.2021 - 01.2026
Activity Center Assistant Leader
City of Virginia Beach Parks & Recreation
06.2016 - 01.2021
Volunteer (Member Services Representative))
City of Norfolk
04.2015 - 09.2015
Pharmacy Technician
Walmart Pharmacy
04.2007 - 03.2009
High School Diploma -
Oscar Smith High School