Cara Dinnella
Waynesboro,VA
Summary
Dynamic Stand Lead at E2S with a proven track record in boosting sales through exceptional customer service and effective inventory management. Skilled in team collaboration and problem-solving, I consistently enhanced guest experiences while maintaining operational efficiency. Recognized for my ability to manage high-pressure situations and ensure a well-stocked concession area.
Overview
25
25
years of professional experience
Work History
Stand Lead
E2S
2023.11 - Current
- Event & concessions support serving wine, beer and food at Collegiate and concert venues.
- Leadership as a stand lead- manage staff assigned to my stand.
- Conduct beginning and ending inventory count, track transfers (in & out), stock and clean the stand.
- Increased sales by effectively upselling food and beverage items to guests during events.
- Enhanced customer experience by providing exceptional service and maintaining a clean, well-stocked concession area.
- Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
- Collaborated with fellow Stand Leads to coordinate breaks, task delegation, and overall event coverage for seamless operations.
- Contributed to the overall success of events by collaborating with team members, sharing best practices, and proactively addressing potential challenges before they impacted our guests.
- Maintained a positive, professional demeanor at all times, even in challenging situations; consistently provided exceptional service to guests while overseeing stand operations.
Bartender
Augusta Health
2014.04 - 2018.09
- Served alcoholic beverages to include beer, wine, and mixed beverages.
- Provide superior customer service, stock bar, and clean the bar and area pre and post event.
Catering Events Bartender
Shabeen
2009.02 - 2012.08
- Served a variety of non-alcoholic and alcoholic beverages- beer, wine, signature cocktails, mixed drinks for weddings, holiday parties, and high end social catering events.
- Stocked bar, prepare fruit garnishes, and serve alcohol in compliance with VA ABC laws.
- ID customers
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepped bar and then cleaned post-event
Bartender
Ellens Bar
2000.08 - 2002.03
- Served alcoholic beverages to include beer, wine, and mixed beverages.
- Provide superior customer service, stock bar, and clean the bar and area for opening and closing.
- Prepare bar food/snacks for patrons, use POS system, and manage cash flow and nightly bank deposit.
- ID Customers based on MO ABC laws.
- Mop, sweep, and clean the bar.
Education
MBA - MBA
Webster University
St. Louis, MO2004-05
Bachelor of Science - Communications
Old Dominion University
Norfolk, VA2001-05
Skills
- Team management
- Inventory management
- Retail operations
- Sales forecasting
- Team recruitment
- Teamwork and collaboration
- Problem-solving
- Customer service
- Customer engagement
Timeline
Stand Lead
E2S
2023.11 - Current
Bartender
Augusta Health
2014.04 - 2018.09
Catering Events Bartender
Shabeen
2009.02 - 2012.08
Bartender
Ellens Bar
2000.08 - 2002.03
MBA - MBA
Webster University
Bachelor of Science - Communications
Old Dominion University