Summary
Overview
Work History
Education
Skills
Timeline
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Cara Dinnella

Waynesboro,VA

Summary

Dynamic Stand Lead at E2S with a proven track record in boosting sales through exceptional customer service and effective inventory management. Skilled in team collaboration and problem-solving, I consistently enhanced guest experiences while maintaining operational efficiency. Recognized for my ability to manage high-pressure situations and ensure a well-stocked concession area.

Overview

25
25
years of professional experience

Work History

Stand Lead

E2S
11.2023 - Current
  • Event & concessions support serving wine, beer and food at Collegiate and concert venues.
  • Leadership as a stand lead- manage staff assigned to my stand.
  • Conduct beginning and ending inventory count, track transfers (in & out), stock and clean the stand.
  • Increased sales by effectively upselling food and beverage items to guests during events.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, well-stocked concession area.
  • Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
  • Collaborated with fellow Stand Leads to coordinate breaks, task delegation, and overall event coverage for seamless operations.
  • Contributed to the overall success of events by collaborating with team members, sharing best practices, and proactively addressing potential challenges before they impacted our guests.
  • Maintained a positive, professional demeanor at all times, even in challenging situations; consistently provided exceptional service to guests while overseeing stand operations.

Bartender

Augusta Health
04.2014 - 09.2018
  • Served alcoholic beverages to include beer, wine, and mixed beverages.
  • Provide superior customer service, stock bar, and clean the bar and area pre and post event.

Catering Events Bartender

Shabeen
02.2009 - 08.2012
  • Served a variety of non-alcoholic and alcoholic beverages- beer, wine, signature cocktails, mixed drinks for weddings, holiday parties, and high end social catering events.
  • Stocked bar, prepare fruit garnishes, and serve alcohol in compliance with VA ABC laws.
  • ID customers
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Prepped bar and then cleaned post-event

Bartender

Ellens Bar
08.2000 - 03.2002
  • Served alcoholic beverages to include beer, wine, and mixed beverages.
  • Provide superior customer service, stock bar, and clean the bar and area for opening and closing.
  • Prepare bar food/snacks for patrons, use POS system, and manage cash flow and nightly bank deposit.
  • ID Customers based on MO ABC laws.
  • Mop, sweep, and clean the bar.

Education

MBA - MBA

Webster University
St. Louis, MO
05-2004

Bachelor of Science - Communications

Old Dominion University
Norfolk, VA
05-2001

Skills

  • Team management
  • Inventory management
  • Retail operations
  • Sales forecasting
  • Team recruitment
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Customer engagement

Timeline

Stand Lead

E2S
11.2023 - Current

Bartender

Augusta Health
04.2014 - 09.2018

Catering Events Bartender

Shabeen
02.2009 - 08.2012

Bartender

Ellens Bar
08.2000 - 03.2002

MBA - MBA

Webster University

Bachelor of Science - Communications

Old Dominion University

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Cara Dinnella