Carissa Campbell

Self Sufficiency Senior Specialist

Department of Social Services

Harrisonburg

10.2013 - Current

Coordinated training sessions for staff on regulatory compliance and best practices.
Managed case files and ensured accurate documentation of client interactions.
Collaborated with community partners to enhance service delivery options.
Conducted needs assessments to identify gaps in social services offered.
Mentored junior staff on effective case management techniques and strategies.
Analyzed program data to improve service effectiveness and client satisfaction.
Provided technical support and guidance to junior specialists.
Coordinated with internal teams to complete daily assignments and meet deadlines.
Analyzed complex problems and identified effective solutions.
Coordinated projects to meet client deadlines, communicating updates to involved parties.
Assessed customer needs and developed solutions to meet those needs.
Developed training materials for new staff members regarding relevant topics.
Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
Solved technical issues by troubleshooting, resolving and documenting service tickets.
Implemented best practices in the use of tools and technologies related to project management.
Supported technical teams by stepping in to assist with assignments and delivering customer feedback.
Facilitated brainstorming sessions among teams to generate innovative ideas.
Resolved conflicts between team members or departments in an efficient manner.
Maintained positive working relationship with fellow staff and management.
Analyzed key performance indicators to identify effective strategies.