Carl Brown
Petersburg
Summary
Self-motivated researcher with 5+ years of research experience. 8+ years of customer service experience. Works well independently and in team settings. Eager to learn new skills and take on challenging tasks. Adapts well to changes. Dependable, flexible, customer-driven, and quality-focused.
Overview
9
9
years of professional experience
Work History
Senior Tenant researcher
CoStar Group
03.2017 - Current
- Conduct research via telephone and web searches to curate company hierarchies, build profiles, and identify best leasing contacts
- Assist with completing projects in a timely manner
- Resolve client cases
- Selected to be part of a special team to provide quality assurance to Field Research
- Respond to and resolve special requests made by Directors and the Vice President of the department
- Fulfill duties as Data Captain.
Assistant Store Manager
Family Dollar
06.2021 - 05.2022
- Assign duties to employees
- Follow procedures to open and close the store
- Train new hires
- Ensure employees registers are properly accounted for
- Accept deliveries from vendors.
Internal Support Group Specialist
GDIT
10.2014 - 03.2017
- Provide support to CSR’s to assist with resolving consumer inquiries
- Accept escalated calls for complex issues
- Discuss, compare, and enroll consumers in health plan options.
Education
Bachelor of Science - Business Administration
University of Phoenix
05.2023
Virginia State University
12.2016
Skills
- Microsoft Office
- Data Entry
- 50 wpm
- Relationship building
- Exceptional communication
- Customer Service
References
Available upon request
Timeline
Assistant Store Manager
Family Dollar
06.2021 - 05.2022
Senior Tenant researcher
CoStar Group
03.2017 - Current
Internal Support Group Specialist
GDIT
10.2014 - 03.2017
Bachelor of Science - Business Administration
University of Phoenix
Virginia State University
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