Carl Ellison
By Light Professional IT Services
Arlington,VA
Summary
Seasoned professional with a strong background in network implementation and NOC operations. Experienced in leading teams, defining project scope, and managing multiple priorities with minimal supervision. Focused on proactive risk control, client satisfaction, and reliable execution.
Work History
Network Implementation Manager/NOC Manager
- Coordinated implementation plans, aligning stakeholders, timelines, and deliverables for smooth project execution.
- Gathered requirements and translated client needs into actionable implementation tasks.
- Monitored project milestones, identifying risks and escalating issues before schedule impact.
- Facilitated meetings with technical and business teams to maintain implementation alignment.
- Documented deployment procedures, configuration details, and handoff requirements for support teams.
- Reviewed deliverables for accuracy, ensuring compliance with contract and quality standards.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Manager, Network Operations Center
- Directed network operations center workflows, ensuring timely incident triage and escalation.
- Coordinated cross-functional response for network incidents, outages, and maintenance windows.
- Monitored alarms, outages, and performance dashboards to maintain service continuity.
- Reviewed trouble tickets for accuracy, prioritization, and resolution compliance.
- Supervised NOC staff, providing coaching on tools, procedures, and response standards.
- Communicated service-impacting issues to engineering, field teams, and leadership stakeholders.
- Analyzed network events and recurring issues to strengthen operational reliability.
Frame Relay & ATM NOC Technician
- Troubleshot voice, data, and transport issues using OSS and ticketing systems.
- Troubleshot data, and transport issues using OSS and ticketing systems.
Network Operations Technician
- Monitored network alarms and performance indicators in NOC environments to identify service disruptions.
Skills
Project management
Task management
Scope management
Timeline
Network Implementation Manager/NOC Manager
By Light Professional IT Services
2006 - 2026Read More
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