Carl Grose IV
Hampton
Summary
Dynamic business owner with a proven track record at Elisas Shoe Palace, excelling in customer relations and financial management. Enhanced profitability through strategic negotiations and innovative product offerings. Committed to exceptional customer service and attention to detail, fostering lasting relationships and driving revenue growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner
Elisas Shoe Palace
08.2020 - 02.2025
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Manager
Money Clip
08.2019 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Sales Associate
Oakley Vault
03.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lot Attendant
United Auto Wholesalers
06.2015 - 03.2018
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Followed safety protocols for personal, guest and automobile safety.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Reduced retrieval times, organizing keys and related documentation efficiently.
- Strengthened customer trust by ensuring all vehicles were locked and secured at end of each day.
- Improved lot organization and space optimization by strategically arranging vehicles according to size and category.
- Prepared vehicles for delivery to customers, ensuring they were clean and fueled.
- Facilitated smooth operation during peak times by efficiently managing flow of vehicles to and from lot.
- Mitigated risk of damage, instructing staff on proper vehicle handling and parking techniques.
- Enhanced customer satisfaction with quick, courteous service when locating and retrieving vehicles.
Education
Enterprise Cyber Security Degree - Cyber Security
Thomas Nelson Community College
Hampton, VA08-2018
High School Diploma -
Tabb High School
Yorktown, VA06-2017
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Real-time data entry
- Numeric data entry expertise
- Computer skills
- Critical thinking
- Excellent communication
- Organization and time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Enterprise Cyber Security IT
Timeline
Business Owner
Elisas Shoe Palace
08.2020 - 02.2025
Manager
Money Clip
08.2019 - 02.2025
Sales Associate
Oakley Vault
03.2018 - 03.2019
Lot Attendant
United Auto Wholesalers
06.2015 - 03.2018
Enterprise Cyber Security Degree - Cyber Security
Thomas Nelson Community College
High School Diploma -
Tabb High School
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