Carla Gonzalez
Chesapeake,VA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
22
22
years of professional experience
Work History
Enrollment Specialist
Chesapeake Public Schools
03.2016 - 03.2021
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective families.
- Served as a liaison between students, academic advisors, and schools for seamless communication during the enrollment process.
- Liaison for homeless students and foreign exchange students.
- Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.
- Communicated effectively via telephone, email, and in person with prospective customers.
Certified Medical Assistant
Dr. MaryEllen Romano
08.2010 - 04.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Southside OB/GYN
01.1999 - 05.2010
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Education
Associate of Science - Medical Assisting
South University
Savannah, GABachelor of Science - Public Health
South University
Virginia Beach, VA03-2024
Skills
- Exceptional communication
- Documentation management
- Decision making aptitude
- Customer service expertise
- Customer service background
- Client advocacy
Timeline
Enrollment Specialist
Chesapeake Public Schools
03.2016 - 03.2021
Certified Medical Assistant
Dr. MaryEllen Romano
08.2010 - 04.2013
Certified Medical Assistant
Southside OB/GYN
01.1999 - 05.2010
Associate of Science - Medical Assisting
South University
Bachelor of Science - Public Health
South University
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