Carla Keene
Arlington
Summary
Dynamic professional with extensive experience in revenue cycle management and patient financial counseling. Recognized for strong conflict resolution abilities and effective communication skills, contributing to improved financial clarity and patient affordability. Committed to streamlining operations for better financial results.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Patient Financial Counselor
Washington Radiology
Fairfax
09.2020 - 11.2022
- Assisted patients with understanding financial responsibilities and insurance coverage options.
- Reviewed patient accounts for accuracy and completeness prior to billing.
- Explained payment plans and financing options to optimize patient affordability.
- Educated patients on benefits, copays, and deductibles related to radiology services.
- Counseled patients on financial obligations associated with their medical care.
- Supported the revenue cycle team by providing necessary documentation for claims processing.
- Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.
Patients Accounts
Fairfax Radiology
Fairfax
05.2007 - 05.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Collections Agent
Focused Recovery Solution
Richmond
03.2005 - 01.2006
- Negotiated payment plans with clients to facilitate debt resolution.
- Managed inbound and outbound calls to resolve customer inquiries.
- Educated customers on account policies and payment options available.
- Documented account details and payment arrangements in the system.
Education
High School Diploma -
W.T Woodson High
9525 Main St06-1989
Skills
- Full cycle RCM
- Revenue cycle management
- Medical billing
- CPT-ICD-10
- Payment posting
- Task prioritization
- Multitasking
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
Certification
- Medical Billing/Coding-Ash worth College-Nocross,Ga,30092
Accomplishments
- Top performer Award-In Collections Exceeded annual Revenue cycle target
Timeline
Patient Financial Counselor
Washington Radiology
09.2020 - 11.2022
Patients Accounts
Fairfax Radiology
05.2007 - 05.2015
Collections Agent
Focused Recovery Solution
03.2005 - 01.2006
High School Diploma -
W.T Woodson High