CARLA MORRIS
Richmond
Summary
Able to tolerate a stressful environment as well as multitask through multiple interruptions and still maintain focus on the task at hand Ability to train and undergo field duties Ensure that all jobs are completed in an efficient manner, according to agreements and client specifications Responsible for overseeing and monitoring examinations or tests to ensure fairness and adherence to established rules and procedures. Evaluating individuals an enhancing skills and performance
Overview
16
16
years of professional experience
Work History
Lead Field Technician/ Evaluator-Proctor
Bermex
06.2023 - Current
- Oversees and directs the work of gas/water technicians.
- Complies with safety/driving audits and uphold meeting with staff and client.
- Uphold meeting with current client to improve and or discuss future obligations.
- Lead and train staff to ensure compliance with safety regulations.
- Responsible for assessing and providing feedback on an operator qualification based on an individual's performance.
- Being able to determine effectiveness, efficiency, and impact, using prior training to identify strengths, weaknesses, and areas for improvement.
Media Assistant
IT /Media Freelance
05.2022 - Current
- Schedule events, write captions and create posts for hosted communities
- Create outlines, research, uploading to blog posts as well formatting on platforms such as WordPress, Cap Cut or Square space
- Assist with scripts such editing, publishing or responding to comments and checking analytics based on popularity and up to date content
- Research content ideas and creating outlines as well as writing descriptions, tags and uploading videos
Field Technician
Yes Energy/ Yardi
08.2023 - 06.2024
- Resolved technical issues with AMR devices and registers on gas, water and electric utilities
- Responsible for providing different utility services diagnosing problems and making repairs
- Responsible for completed work orders and purchasing of inventory
- Performed work safely and efficiently while working independently.
Gas and Water Field Specialist
City of Richmond- Public Utilities
09.2019 - 06.2022
- Investigating gas and water leaks and problem solving the next process with consumer
- Responding to fire and carbon monoxide calls
- Consulting with customers on proper operation as well as the safety of appliances
- Inspection of water and gas meters as well as updating both customer lines as well as service line
Associate
Walmart-Midlothian, VA
04.2018 - 09.2019
- Assisted in the development, preparation and distribution of Point of Sales Exception Reports
- Establish trends in the Point of Sale Exception Report and investigate compliance. Investigation may involve CCTV review
- Audit of paperwork of Point of Sale reconciliations to actual reports
- Assisting customer and provide knowledge of store products while delivering excellent customer service
Level 1 Technician- contract
Technology Assurance Group- Midlothian, VA
02.2017 - 11.2017
- Managed Active Directory, duties include reset passwords, create new accounts, unlocking users, and add users to groups
- Created new user mailboxes using Exchange Management tool and assign office 365 licenses
- Public Folder Creation and Distribution groups using Microsoft Exchange
- Setup Blackberries, Androids, and iPhone. Process includes set-up e-mail account
- Created and updated Mobile Device documentation for tech support staff.
- Set up workstations and laptops for new employees; configure systems, ensure network connectivity and install and test hardware and software
- Responsible for setup configuration of laptop templates using ghost software
IT Support / Help Desk L1-L3
Modis/Community Care Network of Virginia - Richmond, VA
02.2014 - 02.2017
- Provided technical support over the phone, email, and remote assistance. Interacted directly with all personnel to provide solutions to hardware and software application issues
- Created and disable accounts for all users as well as software setup. Troubleshoot and/or issue new hardware devices when needed
- Installed, modified, and repaired computer hardware and software for issues related to computer systems and its peripherals
Utilities Field Worker
Public Utilities- City of Richmond - Richmond, VA
12.2009 - 12.2014
- Provided professional and exceptional customer service
- Handled delinquent services by terminating service or handled collection matters onsite
- Made repairs to water meters and gas leaks
Education
Associate of Applied Science - Information Technology- Network Systems
ITT Technical Institute
Richmond, VASkills
- Field service experience
- Network configuration
- Diagnostic skills
- Electrical systems expertise
Timeline
Field Technician
Yes Energy/ Yardi
08.2023 - 06.2024
Lead Field Technician/ Evaluator-Proctor
Bermex
06.2023 - Current
Media Assistant
IT /Media Freelance
05.2022 - Current
Gas and Water Field Specialist
City of Richmond- Public Utilities
09.2019 - 06.2022
Associate
Walmart-Midlothian, VA
04.2018 - 09.2019
Level 1 Technician- contract
Technology Assurance Group- Midlothian, VA
02.2017 - 11.2017
IT Support / Help Desk L1-L3
Modis/Community Care Network of Virginia - Richmond, VA
02.2014 - 02.2017
Utilities Field Worker
Public Utilities- City of Richmond - Richmond, VA
12.2009 - 12.2014
Associate of Applied Science - Information Technology- Network Systems
ITT Technical Institute
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