Carleigh Martin-Hurst
Yorktown
Summary
Versatile Kennel Manager with a proven track record at Pet Lodge at Yorktown, enhancing operational efficiency and hygiene standards. Expert in animal care, adept at managing high-pressure situations with composure. Achieved cost reduction through meticulous inventory management. Skilled in customer service, ensuring client satisfaction through prompt and professional interaction.
Overview
5
5
years of professional experience
Work History
Kennel Manager
Pet Lodge at Yorktown
09.2021 - Current
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
Customer Service Cashier
Dunkin Donuts
02.2020 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
General Studies/ Vet Tech
Virginia Peninsula Community College
Hampton, VirginiaNorfolk State University
Norfolk, VASkills
- Animal care expertise
- Pet grooming techniques
- Safety procedures
- Animal behavior
Timeline
Kennel Manager
Pet Lodge at Yorktown
09.2021 - Current
Customer Service Cashier
Dunkin Donuts
02.2020 - 02.2021
General Studies/ Vet Tech
Virginia Peninsula Community College
Norfolk State University
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