Carlen Capois
Virginia Beach
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
36
36
years of professional experience
Work History
Sales Associate
Virginia ABC
02.2021 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Receptionist
BARBER LIFE
06.2017 - 04.2020
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Foster Care Provider
Virginia Beach Human Services
06.1999 - 01.2019
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
Claims Examiner
Empire Insurance Company
11.1991 - 08.1997
- Processed appeals from denied claims according to established procedures while ensuring compliance with applicable laws and regulations.
- Paid and processed claims within designated authority level.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Input claim information and payments into company database.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
Claims Clerk
Empire Insurance Company
08.1987 - 10.1991
- Printing and returning insured deductible, Entering payments made to insurance company
- Maintained accurate records of all claims activities in accordance with company policies.
- Prepared reports summarizing the status of outstanding claims for management review.
- Handled escalated customer complaints in a timely manner while maintaining a professional demeanor.
Education
high school diploma - General Studies
Glenn High School
Kernersville, North Carolina06.1986
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Positive and Professional
- Clerical Support
- Scheduling
- Organization Skills
Timeline
Sales Associate
Virginia ABC
02.2021 - 04.2023
Receptionist
BARBER LIFE
06.2017 - 04.2020
Foster Care Provider
Virginia Beach Human Services
06.1999 - 01.2019
Claims Examiner
Empire Insurance Company
11.1991 - 08.1997
Claims Clerk
Empire Insurance Company
08.1987 - 10.1991
high school diploma - General Studies
Glenn High School
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