Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CARLISA JACKSON

NORTH CHESTERFIELD

Summary

Experienced payroll specialist and office manager known for maintaining a 100% accuracy rate in payroll processing and order completion. Proficient in QuickBooks and client relationship management, with a knack for improving operational processes and enhancing customer satisfaction. Adept at multitasking in fast-paced environments, with a strong background in customer service, administrative duties, and hands-on operational tasks

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Talent Acquisition Specialist

Lord and Taylor
08.2024 - Current
  • Scheduled or conducted new employee orientations
  • Utilized Boolean search strings to identify passive candidates online
  • Maintained and updated organizational charts, employee handbooks, and performance evaluation forms
  • Maintained current knowledge of equal employment opportunities and affirmative action guidelines and laws
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.

Laundry Tech

Commonwealth of Virginia
05.2020 - 05.2024
  • Efficiently operate industrial machines for cleaning diverse articles, ensuring high-quality results
  • Marked and sorted laundry with identifying codes to ensure accurate service delivery
  • Conducted quality control checks and managed inventory of outgoing items to uphold customer satisfaction
  • Prepared and finalized orders according to specific customer requirements
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Office Manager/Bookkeeper

Bernard Huff Inc.
08.2010 - 05.2020
  • Ensured accurate and prompt data entry to payroll processing for all employees, showcasing strong organizational skills
  • Enhanced billing efficiency and accuracy through the creation and upkeep of a comprehensive spreadsheet
  • Achieved a 100% accuracy rate in the completion of orders, demonstrating meticulous attention to detail
  • Coordinated the reception area, directing visitors efficiently while handling appointment scheduling and calendar management
  • Oversaw financial transactions, including collections, disbursements, and account reconciliation, while also handling routine clerical duties
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Build and maintain long-term, trusting relationships with key contacts at dealerships (including General Managers) to understand their business goals and drive success with our program.
  • Serve as the primary point of contact for dealer concerns, proactively addressing issues, diagnosing problems, and escalating risks to ensure quick resolution.
  • Meticulously documenting all activities in Salesforce to track progress and exceed performance goals.

Education

Bachelor of Science - Entertainment Business

Los Angeles Film School
Hollywood, California
04.2027

Associate - Applied Science in Business Management

Brightpoint Community College
Chester, Virginia
05.2026

GED -

Virginia Department of Education
12.2023

Skills

  • Proficient in QuickBooks
  • Accurate Payroll Management
  • Client Engagement Strategies
  • Accounting Operations Specialist
  • Data Entry Professional
  • Process Optimization
  • Detail-Oriented Approach
  • Human Resources Specialist
  • Service-Oriented Communication
  • Proficient in Applicant Tracking Systems
  • Analytical Decision Making
  • New Hire Integration
  • Candidate Sourcing
  • Administrative Management
  • Systematic Task Coordination
  • Office Operations
  • Customer Engagement

Certification

  • Computer Literacy, 03/01/24
  • Ready To Work, Career Readiness, 04/01/24
  • National Career Readiness Certification, Bronze, 05/01/24

Timeline

Talent Acquisition Specialist

Lord and Taylor
08.2024 - Current

Laundry Tech

Commonwealth of Virginia
05.2020 - 05.2024

Office Manager/Bookkeeper

Bernard Huff Inc.
08.2010 - 05.2020

Associate - Applied Science in Business Management

Brightpoint Community College

GED -

Virginia Department of Education

Bachelor of Science - Entertainment Business

Los Angeles Film School

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CARLISA JACKSON