CARLOS CISNEROS
HAMPTON
Summary
Proven sales professional and U.S. Air Force veteran with a strong record in consultative selling and relationship building. Achieved over $2 million in annual sales and a 40% close rate while recognized as a top closer in the region. Leverages nearly a decade of military leadership experience in training teams and managing operations under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Design Consultant
West Shore Home
Richmond, VA
05.2023 - 09.2024
- Generated more than $2 million in annual home improvement sales, averaging over $100,000 in monthly sales volume.
- Consistently ranked among the company's top-performing Sales Design Consultants, maintaining an average 40% close rate through consultative in-home sales presentations.
- Earned regional recognition by winning sales contests for highest closing percentage and highest NSLI (average project value).
- Built strong relationships with homeowners by identifying needs and designing customized home improvement solutions aligned with goals and budget, enhancing customer satisfaction.
- Delivered professional product demonstrations and educated customers on products, financing options, and installation processes, boosting customer confidence and increasing sales conversions.
- Trained and coached multiple newly hired Sales Design Consultants on sales techniques, product knowledge, customer engagement, and closing strategies.
- Collaborated closely with project managers, installers, and operations teams to ensure a seamless customer experience from consultation through project completion.
- Collaborated with project managers, installers, and operations teams to ensure seamless customer experience from consultation through project completion, resulting in timely project delivery.
Operations Supervisor
United States Air Force, USAF
Hampton, VA
01.2014 - 05.2023
- Honorably served 9 years and 6 months in the United States Air Force, progressing through leadership, emergency medical services, surgical support, gastroenterology, and clinical operations.
- Supervised, trained, and mentored 42 military personnel during an 8-month deployment, rapidly preparing them for mission requirements while maintaining operational readiness.
- Collaborated with more than 70 military and medical personnel to establish and operate a deployed medical department supporting critical overseas operations.
- Served in multiple medical specialties including General Surgery, Gastroenterology, Emergency Medical Services, and Clinical Operations, demonstrating adaptability across diverse healthcare environments.
- Managed government medical equipment, vehicles, and organizational assets while maintaining strict accountability and compliance with military standards.
- Planned and delivered training programs, improving team performance, cross-functional capability, and mission effectiveness.
- Awarded the Air Force Achievement Medal with Second Oak Leaf Cluster for exceptional leadership, adaptability, and mission accomplishment.
Education
Associate of Science - Computer And Information Science
ECPI University
Newport News05-2025
Skills
- Consultative Selling
- Closing Techniques
- In-Home Sales
- Sales Presentations
- Customer Relationship Management
- Negotiation
- Objection Handling
- Relationship Building
- Leadership
- Training & Mentoring
- Team Development
- Operations Management
Accomplishments
- Generated more than $2 million in annual home improvement sales while averaging over $100,000 in monthly sales volume.
- Won 1st Place Regional NSLI Champion, consistently achieving the highest average project value.
- Selected for West Shore Home Management Development Program based on leadership potential, sales performance, and mentoring ability.
- Awarded the Air Force Achievement Medal with Second Oak Leaf Cluster for outstanding leadership, adaptability, and mission accomplishment.
Affiliations
- The United States Air force
Certification
- CompTIA Security+ Certified
Expires: October 2, 2028
Timeline
Sales Design Consultant
West Shore Home
05.2023 - 09.2024
Operations Supervisor
United States Air Force, USAF
01.2014 - 05.2023
Associate of Science - Computer And Information Science
ECPI University