Carlos Martinez
Norfolk
Summary
Resourceful coordinator and manager with exceptional prioritization, multitasking, and planning abilities. Adept at handling a wide range of responsibilities. 4 years of hands-on experience in an office setting, developing a systematic and methodical approach to administrative duties and tasks. Commended and recognized for meticulous filing skills and expertise in de-escalation management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Accountant
TTEC Services
10.2024 - Current
- Maintained compliance with regulatory requirements by staying informed about changes in laws or guidelines related to insurance accounting practices.
- Developed strong relationships with both internal and external stakeholders, fostering a positive work environment and seamless communication.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices in insurance accounting.
- Mentored junior staff members on insurance accounting principles and best practices, contributing to their professional growth within the organization.
- Exhibited strong attention to detail by consistently identifying and correcting discrepancies in account records, ensuring accurate financial reporting for clients.
- Contributed to the growth of the company by actively participating in networking events and promoting its services within the community.
- Coordinated with claims department to ensure timely processing of claims, resulting in improved client satisfaction levels.
- Assisted clients in understanding complex insurance terms, leading to more informed decision-making regarding policy options.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage recommendations for clients.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Resort Coordinator
Hilton Grand Vacations
12.2023 - 10.2024
- Analyzed revenue and expenditure trends, providing strategic budget recommendations to business operations leaders.
- Calculated and prepared checks for utilities, taxes and other payments.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Verified documented and requested disbursements to facilitate payments.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Examined financial statements and income statements to review company's financial performance.
Assistant Front Office Manager
Hilton Grand Vacations
08.2022 - 10.2024
- Guided and led office staff to optimize service delivery to employees and guests.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Resolved complaints with knowledgeable support and advanced cases, or upset guests.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Monitored office inventory to maintain supply levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Created and optimized employee schedules for shift coverage.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Answered phones to respond to guest inquiries and transferred calls to appropriate staff members.
- Conducted staff performance evaluations to monitor progress and individual skills.
Traffic Manager
United Nissan Las Vegas
08.2021 - 05.2022
- Ensuring customers are greeted professionally.
- Inputting accurate sources and reports.
- Automated document tracking and data collection for efficiency.
- Be aware of advertising efforts to assist in customer tracking and reach.
- Ensuring all customer traffic is accurately tracked compared to the previous year's stats to assist with advertising efforts.
Spa Supervisor
Westgate Las Vegas Resort & Casino
05.2020 - 05.2022
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Documented client records and information.
- Supervised operations for the spa, handled staff personnel recruitment and management, and implemented regular training to keep employee skills sharp.
- Maintained meticulous records to document client information.
- Led and provided performance management for spa employees.
Education
Associate of Arts - International Business Management
Tidewater Community College
Virginia Beach, VA08-2026
High School Diploma -
Arroyo High School
El Monte, CA06-2020
Skills
- Document Management
- Staff Supervision
- Business Administration
- Project Management
- Data Entry
- Information Collection
- Financial Management
- Resource Allocation
- Recordkeeping
- Contract Negotiation
- Document Control
- Operations Management
- Team Oversight
- Staff Management
- Customer Service
- Bilingual Spanish and English
- New Hire Training
- Leadership and Guidance
- Computer Proficiency
- Team-Oriented
- Problem-solving Abilities
- Organizational Skills
- Guest Services
- Multitasking
- Time Management
- Cash Handling
- Multi-Line Phone Systems
- Google Suite
- Microsoft Software Proficiency
- Claims processing
- Premium calculation
- Reconciliation expertise
- Policy administration
- Insurance regulations
- Customer relations
- Microsoft Excel
- Accounts payable
- Risk assessment
- Data inputting
- Administrative support
- Financial auditing
- Invoice balancing
- Superior attention to detail
Certification
- Seal of Biliteracy
Languages
Spanish
Native/ Bilingual
Timeline
Insurance Accountant
TTEC Services
10.2024 - Current
Resort Coordinator
Hilton Grand Vacations
12.2023 - 10.2024
Assistant Front Office Manager
Hilton Grand Vacations
08.2022 - 10.2024
Traffic Manager
United Nissan Las Vegas
08.2021 - 05.2022
Spa Supervisor
Westgate Las Vegas Resort & Casino
05.2020 - 05.2022
Associate of Arts - International Business Management
Tidewater Community College
High School Diploma -
Arroyo High School
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