CARLOS MASON JR.
Smithfield
Summary
Detail-oriented and service-focused professional with a Bachelor’s degree in Business Administration. Versatile team member offering almost seven years of experience handling tasks smoothly and efficiently. Analytical and results-driven professional with a strong background in accounting support, billing and invoice analysis, and resolving client inquiries with accuracy and efficiency. Proficient in communicating with internal teams and clients, ensuring clarity, compliance, and resolution. Experienced in utilizing payroll systems, Microsoft programs (Excel, Sharepoint), and billing platforms to provide timely and accurate transactions. Committed to delivering excellent service and maintaining strong client relationships in fast-paced, deadline-sensitive environments.
Overview
7
7
years of professional experience
Work History
Associate Client Support Consultant
ADP
11.2023 - Current
- Boosted client retention by consistently providing exceptional support and follow-up services.
- Collaborated with cross-functional teams to address complex client needs and ensure timely resolutions.
- Facilitated open lines of communication between clients, sales representatives, and product development teams to address concerns efficiently.
- Ensured clients were within payroll tax compliance by applying accounting principles .
- Provided accounting duties such as researching and resolving billing inquiries.
- Utilized Excel and banking/financial systems (SAP) to ensure precise data management and compliance with payroll/accounting guidelines.
- Conducted thorough research to effectively resolve technical challenges faced by clients.
- Adapted quickly to new software platforms and technologies as needed to provide accurate support solutions for clients.
- Maintained composure in a fast paced/ high intensity environment resulting in positive client satisfaction.
- Managed high-volume caseloads while maintaining professionalism under pressure, driving successful client solutions.
Produce Clerk
Kroger
08.2021 - 10.2023
- Product Knowledge: Understanding of different types of fruits, vegetables, and other produce items, including their characteristics, seasonality, and proper handling techniques.
- Inventory Management: Tracking inventory levels, monitoring stock rotation, and ensuring the availability of fresh produce requires proficiency in inventory management systems and procedures.
- Customer Service: Interacting with customers, answering their queries about different produce items, and providing recommendations.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Retail Sales Associate
Men's Wearhouse
08.2019 - 08.2021
- Adaptability and Resilience: Fast-paced and dynamic, with changing customer demands and unexpected situations. Developed adaptability, resilience, and problem-solving skills to handle challenges and provide satisfactory solutions.
- Time Management: Balancing multiple tasks, assisting customers promptly, and ensuring a smooth flow of operations requires effective time management skills. Met deadlines while maintaining quality service.
- Sales Techniques: Engaging customers, identify their needs, and recommend appropriate products. Active listening, upselling, cross-selling, and closing sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate
Kmart, Sears Holding
12.2018 - 08.2019
- Attention to Detail: Ensuring accurate transactions, pricing, and inventory management. Spotting discrepancies, identify product defects, and maintaining store standards.
- Communication Skills: Interacting with customers, colleagues, and managers. Conveying information clearly, listen attentively, and resolve conflicts professionally.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Business Administration: Information Systems and Technology
Old Dominion University
Norfolk, VA05-2023
Associate of Science - Information Technology
Thomas Nelson Community College
Hampton, VA05.2021
High School Advanced Diploma - undefined
Tabb High School
Yorktown, VA06.2019
Skills
- Effective Communication
- Cross Functional Collaboration
- Microsoft Excel (pivot tables, VLOOKUP, formulas)
- Project Management
- Microsoft Office Programs
- ERP systems exposure (SAP)
- CRM/ticketing systems
- Invoice review & reconciliation
- Attention to detail
- Time management
- Multitasking across client cases and billing issues
- Customer Service
Timeline
Associate Client Support Consultant
ADP
11.2023 - Current
Produce Clerk
Kroger
08.2021 - 10.2023
Retail Sales Associate
Men's Wearhouse
08.2019 - 08.2021
Retail Sales Associate
Kmart, Sears Holding
12.2018 - 08.2019
Associate of Science - Information Technology
Thomas Nelson Community College
High School Advanced Diploma - undefined
Tabb High School
Bachelor of Science - Business Administration: Information Systems and Technology
Old Dominion University
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