CARLOS MULLER
Summary
A results-driven Engagement Manager with 4+ years of experience in digital marketing, business development, and administrative support. Skilled in creating impactful strategies that drive growth, streamline operations, and enhance team performance. Proven expertise in stakeholder management, leveraging bilingual communication, and delivering measurable results. A proactive leader who translates business goals into innovative, data-driven initiatives that boost engagement and profitability.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Research Engagement Coordinator
Expert Institute
09.2023 - Current
- Actively manage and oversee multiple expert-client research engagements, ensuring both parties have clear communication and expectations throughout the project.
- Collaborate closely with attorneys and law firms to understand their research needs and match them with the most appropriate experts in our network.
- Schedule and coordinate expert interviews, consultations, and testimony preparation, making sure all logistics are seamless and efficient.
- Serve as the main point of contact for both experts and clients, addressing any questions, concerns, or feedback to ensure smooth and productive collaboration.
- Track the progress of research projects, keeping detailed records, updating relevant stakeholders, and providing regular status reports to maintain transparency and alignment.
- Manage and analyze project data to identify trends and optimize workflows, ensuring continuous improvement in our service delivery.
- Help onboard new experts into our network by explaining engagement procedures and providing them with the necessary support for success.
Business Developer/Digital Marketer
Ulrich Barn Builders, LLC
01.2022 - 09.2023
- Greeting customers as they arrive and controlling the initial steps of the buyer's journey
- Developing paid media within Google Ads
- And Facebook
- Monitoring campaigns daily analyzing performance
- Facilitate online conversations with customers and respond to inquiries
- Leverage the HubSpot CRM system to provide better insights into both sales and marketing
- Drive store traffic & revenue through local social media content and influencer collaborations
- Stay up to date with changes in all social platforms ensuring maximum effectiveness
- Research targeted audience preferences and discovered current trends
- Suggest new ways to attract prospective customers, like promotions and competitions
- Ensuring that all marketing materials are always stocked and in place
- Outbound and inbound calls with customers
- Follow up with customers post-sale via email, phone, and text
- Act as a backup designer as needed.
Personnel Manager/Executive Recruiter
Resource MFG
06.2020 - 01.2022
- Responsible for day-to-day operations and leadership
- Coordinate recruitment, screening, interviewing, and hiring of individuals for assignments
- Manage comprehensive and accurate documentation and records within the organizational data
- Developed and maintained administrative team and processes
- Acting as the point of contact among executives, employees, clients, and other external partners
- Managed consumer sales and business-to-business transactions
- Act as the liaison between the branch office and the client
- Provide superior customer service and develop relationships with supervisors and associates
- Personnel Administrator/Recruiter
- Supervise the full hiring lifecycle of the recruitment, hiring & onboarding of qualified candidates for middle to upper-level management
- Assist Branch Manager with customer service, review staffing procedures, calendar scheduling, and organize business meetings and company events
- Captured recruiting activity in the Search System (eVerify, Interview notes, Safety examination)
- Perform clerical duties such as data entry, typing reports, letters, and other business documents.
Administrative Assistant
Saint Joseph High School
01.2017 - 05.2020
- Provide sophisticated calendar management for the institution's Principal
- Act as a liaison and provide support to the Board of Directors
- Complete a broad variety of administrative tasks that facilitate the principal's ability to effectively lead the organization
- Perform general office duties, such as managing email, and supplies, maintaining records management database systems, and performing basic bookkeeping work, bills, and invoices
- Answered, screened, and directed incoming phone calls while providing basic information as needed
- Responsible for grading, grade input, and evaluation preparation for multiple class levels and sizes
- Led discussion groups and review sessions for students, in addition to guest lecturing and teaching
- Participate in staff meetings, center activities, and staff development
- Work with students to reinforce learning of skills or materials through daily and weekly check-ins.
Education
Bachelor of Marketing And International Business -
Universidad Catolica De El Salvador
Santa Ana, El Salvador 01.2019 - Current
Associates of Arts in General Studies - undefined
John Tyler Community College
Midlothian, VA 01.2018 - 2018.05
Skills
All Microsoft Office Apps
Program design, Implementation & evaluation
Adobe Apps
CRM Microsoft; Beeline (VMS) and Coupa (BSM)
Salesforce CRM
HubSpot CRM
CPQ System
Canva
Google My Business
Yext (CMS)
Stakeholder engagement
Negotiations
Office coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Research Engagement Coordinator
Expert Institute
09.2023 - Current
Business Developer/Digital Marketer
Ulrich Barn Builders, LLC
01.2022 - 09.2023
Personnel Manager/Executive Recruiter
Resource MFG
06.2020 - 01.2022
Bachelor of Marketing And International Business -
Universidad Catolica De El Salvador
01.2019 - Current
Associates of Arts in General Studies - undefined
John Tyler Community College
01.2018 - 2018.05
Administrative Assistant
Saint Joseph High School
01.2017 - 05.2020
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