Carlton Garris
Hampton,VA
Summary
Strategic and adaptable professional with experience in operations, customer support, and project coordination. Known for improving workflows, strengthening team communication, and delivering reliable results in fast‑paced environments. Brings a blend of analytical thinking, problem‑solving, and people‑centered leadership.
CORE SKILLS
Overview
1
1
Certification
22
22
years of professional experience
Work History
Quality Control Inspector, EVMS
The Budd Group - Hampton University
Hampton, VA
02.2024 - Current
- Developed and implemented inspection protocols to enhance accuracy and efficiency in quality control processes for Hampton University.
- Collaborated with cross-functional teams to identify root causes of defects and recommend corrective actions.
- Train and mentor EVMS department on best practices in chemical usage, delusion systems and proper equipment usages and functions.
- Established and maintained documentation systems for quality assurance processes, facilitating compliance audits and inspections.
- Provide training on all phases of floor care stripping / waxing, top scrub / re-coating and carpet care.
- Collaborated with maintenance department for the successful resolution of complex quality issues, ensuring performance is met or exceeded customer expectations.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
Division Manager, EVMS
ABM Industries
Richmond VA
03.2021 - 02.2024
- Provide onsite quality inspections for all warehouse facilities throughout the Tidewater areas including; Virginia Beach, Chesapeake and Richmond, Petersburg Virginia locations.
- Provide group training for all onboarding managers on various topics such as bloodborne pathogens, safety, conflict resolutions, best working practices.
- Evaluate performance quality according to internal and contractual standards, noting deficiencies and assist to coordinate corrective actions.
- Maintain 24 hour on-call availability for service issue resolution, as necessary
- Ensure all work performed is in accordance with company standards and meets or exceeds customer expectations
Sales Consultant, Janitorial Supplies
Rutherford Supply Corp
Chesapeake, Virginia
04.2018 - 02.2021
- Study new product information so that equipment and supplies may be appropriately described and recommended.
- Trained floor teams on proper execution of floor stripping / top scrubbing, dilution ratios, pad usage, floor preparation, proper equipment usage.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Trained janitorial companies and their staff on proper usage of chemicals, equipment and cleaning techniques.
- Oversaw implementation of CRM system, streamlining sales processes and improving data accuracy.
Sales Consultant, Janitorial Supplies
Cavalier Inc
Norfolk, Virginia
08.2014 - 05.2018
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Assist customers in staff training of all janitorial products and procedures.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Highlight product attributes based on client demands and technical understanding of product capabilities and limits.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
District Manager, EVMS
Capital Contractor
Richmond, Virginia
05.2004 - 10.2009
- Oversaw cleaning operations of 120 locations throughout the Virginia region
- Spearheaded growth initiatives to improve operational standards
- Trained contractors on proper distribution procedures, routes and circulation logistics
- Leveraged effective leadership skills to identify deficiencies and opportunities to improve policies.
- Managed budgetary oversight, ensuring financial accountability while achieving organizational targets and objectives.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Some College (No Degree) - Business
Cheyney University Of Pennsylvania
Pennsylvania, United StatesSkills
Operations & Workflow Optimization
Customer Experience & Support
Project Coordination
Data Entry & Documentation
Cross‑Functional Communication
Process Improvement
Technical Troubleshooting
Time Management & Prioritization
PROFESSIONAL EXPERIENCE
Role / Company
- Visual inspection
Affiliations
- APICS – Association for Supply Chain Management
Certification
RBSM
Languages
English: Full Professional
Timeline
Quality Control Inspector, EVMS
The Budd Group - Hampton University
02.2024 - Current
Division Manager, EVMS
ABM Industries
03.2021 - 02.2024
Sales Consultant, Janitorial Supplies
Rutherford Supply Corp
04.2018 - 02.2021
Sales Consultant, Janitorial Supplies
Cavalier Inc
08.2014 - 05.2018
District Manager, EVMS
Capital Contractor
05.2004 - 10.2009
Some College (No Degree) - Business
Cheyney University Of Pennsylvania
RSBM
Registered Building Service Manager