Carly Denardo
Chesapeake
Summary
Reliable and detail-oriented administrative professional with over 10 years of customer service experience, including team leadership. Proven ability to manage data, support operations, and resolve issues with professionalism and care. Expertise in pet aftercare services, particularly in operating specialized cremation equipment while maintaining a strong focus on respectful and compassionate service. Recognized as an adaptable team player thriving in high-pressure situations and effectively navigating changing needs, with skills in equipment maintenance, safety protocols, and client communication.
Overview
8
8
years of professional experience
Work History
Pet Crematorium Operator
Cherish Pet Cremations
Chesapeake, VA
10.2025 - Current
- Operated cremation equipment to ensure safe and respectful service for pet remains.
- Collaborated with veterinary clinics to establish partnerships for seamless service delivery and client referrals.
- Contributed to a positive work culture by fostering open communication and teamwork among staff members.
- Educated clients about available options and pricing structures, empowering them to make informed decisions during difficult times.
- Assisted families in arranging memorial services, providing compassionate support during difficult times.
- Implemented efficient workflows to streamline cremation processes and reduce turnaround times.
Sales & Customer Service Service Team Manager
State Farm
Chesapeake, VA
02.2024 - 09.2025
- Delivered exceptional customer service in a high-volume environment.
- Promoted to management role; led and supported a service team.
- Handled complex client issues and ensured compliance with company policies.
- Maintained accurate client records and supported day-to-day office operations.
- Commissioned as a Notary Public to assist with official document handling.
Upper-Level Claims Adjuster
GEICO
Virginia Beach, VA
11.2022 - 10.2023
- Managed claims in accordance with state/federal regulations.
- Demonstrated empathy and professionalism in all communications.
- Resolved cases with attention to detail and strong documentation.
Retention Agent
GEICO
Virginia Beach, VA
11.2021 - 11.2022
- Retained high-value customers using persuasive, empathetic communication.
- Achieved performance targets while delivering top-tier support.
Customer Service Agent
GEICO
Virginia Beach, VA
09.2018 - 11.2021
- Consistently ranked in the Top 10 company-wide for 6+ months.
- Helped customers navigate complex situations with patience and care.
- Maintained compliance with regulatory requirements.
Education
High School Diploma -
Bayside High School
Virginia Beach, VASkills
- Data Entry & Record Management
- Grief support
- Compassionate communication
- Workplace safety
- Health and safety
- Cremation processes
- Customer Service & Communication
- Conflict Resolution & Problem Solving
- Active Listening & Professional Demeanor
- Time Management & Organization
- Tech Savvy (Troubleshooting, Software Navigation)
- Independent Decision Making
- Clerical Support & Filing
- Notary Public, Commonwealth of Virginia
- Microsoft Office Suite
- Internal Claims Software
- CRM Systems
- Troubleshooting & Support
Timeline
Pet Crematorium Operator
Cherish Pet Cremations
10.2025 - Current
Sales & Customer Service Service Team Manager
State Farm
02.2024 - 09.2025
Upper-Level Claims Adjuster
GEICO
11.2022 - 10.2023
Retention Agent
GEICO
11.2021 - 11.2022
Customer Service Agent
GEICO
09.2018 - 11.2021
High School Diploma -
Bayside High School