Carly Minervini

• Organized and maintained electronic health records, ensuring accuracy and compliance with regulations.
• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Facilitated communication between medical staff and patients to enhance service delivery.
• Assisted in billing processes by verifying patient insurance information and processing claims.
• Trained new staff on office procedures, enhancing team efficiency and performance standards.
• Implemented process improvements that streamlined patient intake procedures, reducing wait times.
• Completed prior authorization for medications and procedures while maintaining contact between providers, patients, and insurances.
• Streamlined inventory management for medical supplies to ensure availability and reduce waste.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Maintained and updated intranasal esketamine spreadsheet with delivery date/times, patient appointment dates, lot and expiration numbers, doses given, and patient vitals.

• Managed patient scheduling and appointment bookings to ensure timely access to care for patients.
• Coordinated referrals and follow-up care to facilitate continuity of care for patients in collaboration with healthcare providers.
• Provided customer service and support by addressing patient inquiries and concerns to enhance patient satisfaction.
• Performed insurance verification and obtained prior authorizations for medical procedures.
• Maintained accurate and up-to-date patient records and documentation in compliance with HIPAA regulations.
• Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for patients.
• Demonstrated proficiency in EMR systems and medical office software applications.
• Trained new team members on administrative processes and software systems utilized in operations.
• Developed and implemented strategic initiatives to improve overall productivity and employee engagement.
• Fostered a culture of continuous improvement through mentoring and training programs for staff members.
• Cross-trained existing employees to maximize team agility and performance.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Maintained office supply inventory, negotiating vendor contracts to reduce costs while ensuring quality service.

• Managed front desk operations including answering phones, greeting guests, and assisting with check-ins and check-outs.
• Resolved customer inquiries and complaints while coordinating guest services to enhance guest satisfaction.
• Maintained a clean and organized front desk area, ensuring a professional and welcoming environment.
• Scheduled appointments, handled reservations, and managed room assignments.
• Processed payments, balanced cash drawers, and reconciled daily transactions.
• Trained new front desk staff on procedures and customer service standards to improve team readiness.
• Maintained electronic medical records and ensured accuracy and confidentiality of patient information.
• Coordinated with medical staff to optimize patient flow and ensure timely appointment scheduling.

Graduated with High Distinction

Graduated Magna Cum Laude